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Icon/Picture in Record producer - facing issue for updating all record producers at a time

sri vijaya
Tera Expert

Hi

we have 100+ record producers , so for icon/picture in record producer we want to update all of them at once

so created business rule and fix script 

and followed this process

  • Attaching the image in any one record producer
  • Now going to sys_attachment table and copying the sys id of the above step  
  • Attaching the sys id in both business rule and fix script to run

However this is working fine for us but as these are instance dependent activity as these are manual steps for each instance, so here when one record producer is moving from instance to other with other development activity/for any issue then sys id of icon is changing everytime which is image is missing everytime

so to avoid this is there any other solution to update image/icon in all record producers at a time?

@Ankur Bawiskar @Dr Atul G- LNG @Chaitanya ILCR @J Siva 

1 ACCEPTED SOLUTION

srivijaya_0-1750220340568.png

@Ankur Bawiskar 

Here in line 18 i am adding the record producer sys id in which i am adding the picture as first step

 

View solution in original post

12 REPLIES 12

@sri vijaya 

is it going inside that IF at line 20?

If yes then it will work fine.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@sri vijaya 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@sri vijaya 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader