In sla Business elapsed time and percentage showing 0

[Kusuma Sai]

In sla report Business elapsed time and percentage showing 0, kindly help

@Ankur Bawiskar

[Vasantharajan N]

@Kusuma Sai - there is a kb article related to this issue. Please refer the link below and check.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996566 

[AndersBGS]

Hi @Kusuma Sai ,

Is the Stop time being set to a time before the Start time on the task SLA? If yes, The difference between Start and Stop time will give a negative value, hence you will see 0. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[prudhviraj1 · Accepted solution]

Hi

Check the schedules, missing on schedule entries and child schedules