Indicator in attachment icon

[Drishti]

Hi Community,

Can we have  indicator(red dot or anything) in attachment icon so that agent can have an understanding this particular case have attachment with the help of that attachment indicator.

Any help is really appreciable.

Thankyou.  

[Community Alums]

Hi @Drishti ,

 I don't think there is a OOTB solution avialble as of now to cerate a indicator as such.

[Teju Dhoran · Accepted solution]

HI,

please check below link:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994656

[Community Alums]

Hi @Drishti ,

I think the answer which i gave also in line with the KB shared by @Teju Dhoran , that you cannot create anything OOTB as Indicator. Whatever is present in the baseline whihc is the "dot" after the attachment upload already existed.

Kindly Mark the responses correctly.

[Drishti]

@Community Alums ,

@Teju Dhoran had provided link which I can share and its easy to understand, so I marked her answer as appropriate . I had marked your answer as helpful.