Can Non Licensed users approve a request via email?
We have a use case where non licensed users for HR would need to approve requests via email. Is that possible or do they need approver user licenses?
Forum Posts
HR Profiles automatically getting created
Can anyone help how to stop the HR Profiles creating automatically in the Service Now system: Requirement : HR Profiles should be created only by admin and user_admin I found one business rule and one client script and deactivated it but even though...
Resolved! Generate a PDF from a document template (HTML)
Hi all, I'm trying to generate an HR document template from a UI action using the instructions on the documentation site. The documentation states that a UI action can be used to generate the PDF. However, I can't find any real examples of where this...
How to bypass SSO for external users with local login 'login.do'
Hi, Currently we are implementing HRSD module and trying to find out , how to provide access to new hires to the Employee service portal so that they can complete their on boarding process before they join the company. We came up with the solution w...
Resolved! SLA Definition: To which User field is Callers Timezone pointing?
If we create a SLA Definition for HR Case for the field Timezone we can select the option "The Callers Timezone".On HR we have 3 User fields: Openedy By, Opened For, Subject Person. Whose timezone will be used on the SLA option "The callers timezone"...
Does anyone know how to sort the HR To-Dos in the Employee Service Center To do page by most recent?
Does anyone know how to sort the HR To-Dos in the Employee Service Center To do page by most recent?
Resolved! Disable creating HR CASE for external users
When clicking on "Create New Case" Opens a page and shows an option for "Skip verification for external individuals or anonymous employees" Is there a way to disable this as we do not cater to such functionality and would unnecessarily add to the com...
Resolved! Issue when creating HR case from the HR Service Portal in Madrid Version
Hi, We are facing this issue only in Madrid Version. When we create a case from the HR service portal Subject person field on the HR case table is not getting set with the value we select in the variable which is mapped to the Subject person field. A...
Resolved! Why Do Knowledge Article Attachments Only Download as PDF?
When we attach documents to knowledge articles, whatever file type we attach, users can only view and download the file as a PDF. For example, if we upload an Excel spreadsheet into an article and click the "Display attachment" box in the article rec...
Make reference fields pop-up read-only on HR Service Portal.
On the HR Service Portal reference fields pop-ups are not read-only. I read another thread where the answer was to create an ACL on that table, but if the client doesn't want to do that is there any other way to make the pop-up read-only? My example ...
Resolved! Issue with Activity Stream @Mention Email notification on HR Case not displaying number
Hi all, I'm wondering if anyone has seen, or has any insight into, an issue I'm having when using the @mention functionality in the activity stream. When someone is mentioned in a record like an incident, the system generates and sends an email wit...
Resolved! Hiding HR Services from Section
Hey SN Comm! I want to try something I believe is doable through client script but need some help with it. I have 3 HR Services that are specific to Employee Relations Cases ER ReportER AdministrativeER Union Grievance Both 2 and 3, need to be availa...
Resolved! How to override the functions called by HR record producer scripts?
In our HR service catalog on our HR portal we have many service catalog items that leverage record producers to turn employees' requests into HR cases. Out-of-the-box (OOB), the HR record producer scripts call functions in the sn_hr_core.hr_ServicesU...
Read operation on table 'sn_doc_task' from scope 'Human Resources: Service Portal' was denied.
I am trying to access the 'to-do's' page on the Employee Service Centre' but I receive the following error: read operation on table 'sn_doc_task' from scope 'Human Resources: Service Portal' was denied. The application 'Human Resources: Service Porta...
Resolved! How can I edit the case Creation form?
I need to add the Assigned to field on the Case Creation form itself. How can I do it?
