Can someone please explain the UI action "Escalate Case" present on HR case form?
Can someone please explain the UI action "Escalate Case" present on HR case form?
Forum Posts
Checklist in HR case
Hi all,I would like to raise an issue regarding the HR Case Management process:When the HR agent creates a new HR case he can create a new checklist in the case. The checklist can be saved and used later in other cases.The surprising thing is that ev...
Resolved! Is there any available reporting on Checklist items?
We have checklists as fulfillment instructions in some of our HR Services, but we are wanting to find a way to somehow report on these checklists. For example, I would like to see for all open cases with XX as HR Service, what was the most recent che...
Resolved! New COE vs Topic Category and HR Service
Hello, My employer has asked me to create a new COE called 'HR Position, Compensation, and Offer Request'. They are looking for a new COE that they can use to handle these types of cases in a secure manner, making sure they are restricted from normal...
Mandatory Attachments on the Record Producer
Hi, I want to make Attachments mandatory on the record producer (on the servicenow platform, not the portal). I have written a client script using DOM. However, thats going to cause updrade issues. Please see the attached screenshot. My question is ...
Opened for ,subject person, hr service not populating on the hr case form
Hello, I facing one issue. I created HR service and the associated with the case template. When I create case as an admin, I am able to see the all the details on the form including HR service, opened for, short description, subject person. HOw...
Redirection from backend platform to Portal
I need to redirect users from the back end platform to portal on click of a button. In the sysapproval table, once the user clicks "approve" or "reject", he is taken to the list view of all approvals. Instead of that, the user should be taken to Empl...
Resolved! UI Action condition too long
I am facing an issue where the Start Work button is not showing up for HR Tasks once the case enters a new state that we created. I need to add an OR condition here to take into account this new parent state, but there isn't enough room in the fiel...
Resolved! How to capture catalog item variables in the description field
I have created some catalog items, some of them have quite lengthy variables and I would like to map all these variables to the description field on the case template of specific case table. So an example of a catalog item is Request Renaming of Orga...
Resolved! Awaiting Acceptance State
Hi All, I have a requirement : If I accept the resolution the HR Case state changes to Closed Complete If I do not respond in 5 days, the HR Case state auto-changes to Closed Complete. If I reject the case, the HR Case state changes to Work in Progr...
How can I add my new custom COE in the COE Configuration page?
I have created a new COE. It was automatically added as an answer to the "task" interceptor, but if I go to the "COE Configuration" page ("hr_license" ui page) I cannot see my new COE in order to be able to activate/deactivate. Reviewing the UI pag...
Resolved! Bulk Case Creation - Scheduled job issue
Hey SN Comm! Around 3pm yesterday, Nov 12th, I went to 'Create Bulk Cases' --> downloaded the email template --> added two users emails as a test (myself included) --> uploaded that file with the two emails --> the system file load was successful and...
Resolved! Email image filtering properties - Ignore email Signature Images
Hey SN Comm! I am looking to get on board with ignoring email signature pictures. I did some research and found documentation on how this can be done: Email image filtering properties I also found a couple of community posts where others have wanted ...
Resolved! PDF Fillable fom
i have a client that would like to take all the information that has been completed in the fillable PDF and store it in ServiceNow. Is that possible?
Knowledge Blocks not found after clicking "Add Blocks"
When trying to add knowledge blocks to KB articles, after clicking the "Add Blocks" button nothing appears. Receive a message stating "Your search term "<searchstring>" did not match any blocks". The blocks I have created are in the same KB, are acti...
