If I use email client from the case form. And email someone who is not Opened For, Subject Person or anyone on the Watch List. Then my inbound action is unable to capture their response and set the comment with their response. I get the following err...
Hi All, We're in the process of configuring HR Agent Workspace and Agent Chat. We've found attachments that are uploaded into the chat conversation are not being transferred into the corresponding interaction record. Is it possible to have all attac...
Hey SN Comm, I have a couple of things that I want to see if they can be enhanced. For my first one, we have a UI Action that grabs the attachments from the HR Case, and posts them to the HR Task: (this is in production) GlideSysAttachment.copy(curr...
How should look like reference qualifier for User table reference field [sys_user] to filter only users with HR Profiles [sn_hr_core_profile]? This is for record producer in standard Service Portal, not in ESC (ESC does not exist).
Hi All, How to configure Inbound Action to create a bounce back email when State is Closed Complete for HR case? Thanks, M
When user submit a Onboarding Request from HR portal, a new user record and HR profile is generated by the system. Can anyone explain how this process work because we want to customize the generation process (have some custom fields to map to user fi...
When creating a new case for an employee on the case creation screen, I have a specific employee record that will not display if 'Force partial search' is checked on the Case Creation configuration record when searching by this employee's full name. ...
Hello, We are creating user records in ServiceNow via LDAP integration. Is there a way to automatically create HR Profiles of newly created user records without manual intervention? Regards, Sanket
Hi guys, Though mid server is set up and its on and running, I am trying to do bulk import of files from my local folder. Have provided SSH credentials with username password and set the host and directory of my machine in Import Configuration. Have ...
Are you a ServiceNow customer worried about how to manage all of the documents you collect for your employees? Are you concerned about GDPR requirements around employee data security and retention? If yes, then don’t miss this session! We will be di...
Hi All, I have a requirement, I have a HR task HR discussion and here I am using HR task type as "Mark as complete" , on portal it is visible as shown below, but I would like to have some additional field like comment box, where HR can write his co...
Hi Guys, I am new to the HR module. I am studying the possibility to implement Enterprise Onboarding and Tr. solution OR just order guides (Service catalog) for an international company. As of today the scope is Onboarding, Offboarding and Relocati...
Hello, We have a custom portal where we are using a custom widget "Related Article" where we need to populate article from multiple Knowledge base. Articles are appearing under this widget from different knowledge base as per the logic defined. But...
How to configure those all modules under that application ...
Hi, I found a field called 'Follow Up' (follow_up) on the HR Case form in my Quebec PDI. I don't recall seeing in other instances I used before, so was wondering what is this field's purpose and whether it is tied to any script or rule? Thanks in ad...
