We are just starting our HR knowledge base and are having some difficulties deciding on categories that can be used globally. I'm curious what other people have done. What categories do you use for HR knowledge? Are you a global company? Do you ha...
Anyone who has taken and cleared the CIS HR exam please let me know what questions you recall that were on the exam so that way I can better prepare myself a study guide to study from. You can attach the questions recalled onto a word document and se...
This may be a very basic question, but can someone explain to me how to use the 'sn_hr_core.hr_email' property to create cases. The Inbound action indicates that if the recipient contains the value in this property, then a case will be created. How...
When email is sent , HR case is getting created in my instance. But when email is sent via personal email id(gmail.com) then also Hr case is getting created as Opened By value set to "Guest". I would like to know that where this script is define in s...
Is it possible to change the format of the file name of a document generated from a PDF Document Template? We are currently generating a document from a PDF Document Template using the Managed Documents plugin. The file name format for the documents ...
Hi All, I am working on uploading a few federal forms to the HR PDF template area and some of the forms aren't producing actual fields. How do I fix this? See issue below. I have also attached the screenshot Please help!
Hi All, My Client has a requirement to develop an application in HR Scoped Application on Kingston version . After analyzing the existing COE structure provided in the Base line instance we found that none of the COE table and its Services exactly ma...
Does anyone have a solution for doing a bulk case upload beyond the OOTB bulk case creation? We are working with data from a third party vendor and would like to create a large amount cases with various case fields populated from a spreadsheet into a...
Hello SN Comm, I am wondering if anyone has ever created an Employee like Directory within the ServiceNow instance. More specifically, I am looking to see how to go about creating an Employee Directory within the native application, that can someday ...
Hi, How to create new COE? Thanks, Biji
There is an SLA field on the HR Core Case table. This field is a percentage type field. I am unable to find where is the logic for this field population present. The data looks to be similar to the associated SLA : Business Elapsed percentage
We are having a basic issue, but cannot solve it. We have installed the HR Scoped App and HR Service Portal plugins. We created many record producers in category C in the HR catalog. They are all visible and working for admin users. Now we want to cr...
Hi,When using the option to link HR Catalog Items to Knowledge Items, if a new version of that article is published, the Catalog Item will still display the old article. This also happens when a reference field points to a specific article.Is there a...
Would like to better understand the sn_hr_core.basic role and the specific permissions that it grants to people (e.g., is it giving users access to chat, is it giving users the ability to delete attachments off of HR cases, what are the differences b...
Hello SN Comm, I need some help in creating a Print Function for our HR Case Forms. Mostly for Employee Relations Cases, as they may sometimes need to print certain things from their Cases for legal/compliance groups for investigations. I did find th...
