Indicator in attachment icon

[Drishti]

Hi Community,

Can we have  indicator(red dot or anything) in attachment icon so that agent can have an understanding this particular case have attachment with the help of that attachment indicator.

Any help is really appreciable.

Thankyou.  

[karl_lindholm]

Can you summarise the content of the KB, please? I don't have access to it.

[Dennis Ford]

In the legacy HR workspace, there was a dot/indicator next to the paper clip icon if the case had any attachments.  The dot/indicator is not present in the new configurable HR workspace.  I'm not sure why it was dropped.

[Radek]

Workaround here to indicate if Case has some attachment can be add related list Attachments where you will indicate number of attachments.