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08-21-2023 07:26 PM
Hi, I have a requirement to have two checklists in an HR Service's fulfillment instruction. I've tried looking for a solution everywhere but came up with nothing.
This is what it looks like OOB:
This is what needs to be implemented (just a screenshot from OneNote for visualization):
I'm new to HRSD so I'm not sure if this is possible.
Your help will be much appreciated. Thank you!
Solved! Go to Solution.
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08-21-2023 07:45 PM
checklist is shown because of an formatter.
I believe you should be able to add the same formatter in another form section
But what you are showing is not possible OOB as per my understanding
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-21-2023 07:45 PM
checklist is shown because of an formatter.
I believe you should be able to add the same formatter in another form section
But what you are showing is not possible OOB as per my understanding
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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08-22-2023 05:08 AM
@Keith Gonzales Ankur is spot on where the checklist is one per HR Service. I am just chiming in because you can leverage fulfillment instructions where you can make these conditional which seems like would fit better into your use case without a customization.
Regards,
Mike
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08-24-2023 01:44 AM
@Ankur Bawiskar, I knew it! Thanks for confirming this!
@michaelj_sherid, thanks for this as well! We decided to use fulfillment instructions in order to still stick to OOB.