Is it possible to have two checklists in an HR Service?

Keith Gonzales
Kilo Sage

Hi, I have a requirement to have two checklists in an HR Service's fulfillment instruction. I've tried looking for a solution everywhere but came up with nothing.

 

This is what it looks like OOB:

KeithGonzales_1-1692670773935.png

 

This is what needs to be implemented (just a screenshot from OneNote for visualization):

KeithGonzales_2-1692670958859.png

 

I'm new to HRSD so I'm not sure if this is possible.

 

Your help will be much appreciated. Thank you!

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Keith Gonzales 

checklist is shown because of an formatter.

I believe you should be able to add the same formatter in another form section

But what you are showing is not possible OOB as per my understanding

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Keith Gonzales 

checklist is shown because of an formatter.

I believe you should be able to add the same formatter in another form section

But what you are showing is not possible OOB as per my understanding

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Keith Gonzales Ankur is spot on where the checklist is one per HR Service. I am just chiming in because you can leverage fulfillment instructions where you can make these conditional which seems like would fit better into your use case without a customization.

 

Regards,

Mike

 

@Ankur Bawiskar, I knew it! Thanks for confirming this!

@michaelj_sherid, thanks for this as well! We decided to use fulfillment instructions in order to still stick to OOB.