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08-11-2022 01:19 PM
I am needing to run a "Repair SLAs" job on Task SLAs. is there a way to run this job with email/notifications going to the user?
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HR Service Delivery
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08-14-2022 01:21 PM
This is the OOB notification for sla_repair_log, it is sent to the user who triggered the repair;
Is this the notification you want to disable? if yes then you can the set it to active = false
/nav_to.do?uri=sysevent_email_action.do?sys_id=2e111a7ccb000200d71cb9c0c24c9c1b
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08-11-2022 02:27 PM
Hi, looking at OOB 'Default SLA workflow' the sysevent trigger conditions, include a condition that excludes sysevent creation if workflow.scratchpad.repairMode === 'true'
Installing core HR, the SLA definitions provided have the Default SLA workflow populated and so I wouldn't expect notifications to be triggered during repair and testing in PDI I do not see task_sla sysevents triggered when I repair a HR sla record.
Are you utilizing OOB HR SLA definitions to trigger your notifications?
Do you see events created in the Event log 'sysevent' during repair?
Can you reproduce your scenario in an OOB PDI?
Are you consuming the sla.xxxxxx sysevents in your notifications, or are you triggering direct based on changes to the task records?
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08-12-2022 05:58 AM
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08-14-2022 01:21 PM
This is the OOB notification for sla_repair_log, it is sent to the user who triggered the repair;
Is this the notification you want to disable? if yes then you can the set it to active = false
/nav_to.do?uri=sysevent_email_action.do?sys_id=2e111a7ccb000200d71cb9c0c24c9c1b