Is there a way to disable notifications/emails from going out when running SLA Repair job?

Shy
Tera Contributor

I am needing to run a "Repair SLAs" job on Task SLAs. is there a way to run this job with email/notifications going to the user?

 

find_real_file.png

1 ACCEPTED SOLUTION

This is the OOB notification for sla_repair_log, it is sent to the user who triggered the repair;
Is this the notification you want to disable? if yes then you can the set it to active = false

/nav_to.do?uri=sysevent_email_action.do?sys_id=2e111a7ccb000200d71cb9c0c24c9c1b

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3 REPLIES 3

Tony Chatfield1
Kilo Patron

Hi, looking at OOB 'Default SLA workflow' the sysevent trigger conditions, include a condition that excludes sysevent creation if workflow.scratchpad.repairMode === 'true'

Installing core HR, the SLA definitions provided have the Default SLA workflow populated and so I wouldn't expect notifications to be triggered during repair and testing in PDI I do not see task_sla sysevents triggered when I repair a HR sla record.
Are you utilizing OOB HR SLA definitions to trigger your notifications?
Do you see events created in the Event log 'sysevent' during repair? 
Can you reproduce your scenario in an OOB PDI?

Are you consuming the sla.xxxxxx sysevents in your notifications, or are you triggering direct based on changes to the task records?

We have updated the OOB HR SLA definitions.

There was an SLA Repair event captured on the EventLog. find_real_file.png

I saw that notifications/emails were sent out from System Logs > Emails

Would this occur due to "Enable Logging" on the SLA being selected?

find_real_file.png

 

 

This is the OOB notification for sla_repair_log, it is sent to the user who triggered the repair;
Is this the notification you want to disable? if yes then you can the set it to active = false

/nav_to.do?uri=sysevent_email_action.do?sys_id=2e111a7ccb000200d71cb9c0c24c9c1b