Is there a way to set the record producer 'redirect to' field to default to blank, rather than the generated task record or catalog homepage?

[Anna Gausel]

Currently the redirect to field only has:

• Generated Task record: Redirects to the task record created using the record producer.
• Catalog Homepage: Redirects to the service catalog where the order for the record producer is placed.

I am trying to add a producer.portal_redirect script for one of our record producers; however it these two redirect to fields seem to override my record producer script. I am wanting to see if there is a way to set the redirect to field to blank to/or override it to allow the producer.portal_redirect to work.

[Ahmed Drar]

If i understand you correctly you want to prevent default behaviour of RP. did you tried this current.setAbortAction(true); ?

[Raju Koyagura]

Did you try editing this property glide.sc.producer.redirect_url

For more info: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/r_ServiceCatalogProperties.html

[nehagupta]

Please try "producer.redirect" in the script of your Record Producer. 

[Kiel Sanders · Accepted solution]

Hi Anna

It sounds like you only want to override this on one specific record producer, right?  If so, you can add a redirect to the last line of the script section on that record producer.  For example, you can add producer.portal_redirect = “?id=hrj_dashboard”; if you want to redirect back to the homepage of the Employee Service Center after submitting the record producer.  You can also swap the hrj_dashboard value for any other page ID within your portal if you're not using the Employee Service Center.