Widget Error in hrportal

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giuseppem
Kilo Sage

‎05-03-2018 02:41 AM

When try to open HRPortal page return error as in attach, 

This error happen after some customization in HRJ Dashboard,  I have just added and then removed some widgets "HRJ Dashboard Case List", 

Who can help me?

Regards.

 

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎05-03-2018 05:46 AM

This looks like the Restricted Caller Access error when you are not allowing the execution. Go to the Application Restricted Caller Access module and see if you have a record that is "Requested" or "Invalidated". My guess is that this operation has created a record in RCA that needs to be allowed.

This is typical in Kingston when you add custom script includes, widgets, etc.. This is a new security measure to help the HR Administrators see what calls are being made to the HR Core scope.

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎05-03-2018 05:46 AM

This looks like the Restricted Caller Access error when you are not allowing the execution. Go to the Application Restricted Caller Access module and see if you have a record that is "Requested" or "Invalidated". My guess is that this operation has created a record in RCA that needs to be allowed.

This is typical in Kingston when you add custom script includes, widgets, etc.. This is a new security measure to help the HR Administrators see what calls are being made to the HR Core scope.

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giuseppem
Kilo Sage
In response to michaelj_sherid

‎05-03-2018 02:10 PM

Thanks

I have found 17 records where Source = "HRI Header" invalidated. After setting the Status Allowed all seems to work.

Regards

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