Widget Error in hrportal

giuseppem
Kilo Sage

When try to open HRPortal page return error as in attach, 

This error happen after some customization in HRJ Dashboard,  I have just added and then removed some widgets "HRJ Dashboard Case List", 

Who can help me?

Regards.

 

1 ACCEPTED SOLUTION

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

This looks like the Restricted Caller Access error when you are not allowing the execution. Go to the Application Restricted Caller Access module and see if you have a record that is "Requested" or "Invalidated". My guess is that this operation has created a record in RCA that needs to be allowed.

This is typical in Kingston when you add custom script includes, widgets, etc.. This is a new security measure to help the HR Administrators see what calls are being made to the HR Core scope.

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2 REPLIES 2

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

This looks like the Restricted Caller Access error when you are not allowing the execution. Go to the Application Restricted Caller Access module and see if you have a record that is "Requested" or "Invalidated". My guess is that this operation has created a record in RCA that needs to be allowed.

This is typical in Kingston when you add custom script includes, widgets, etc.. This is a new security measure to help the HR Administrators see what calls are being made to the HR Core scope.

Thanks

I have found 17 records where Source = "HRI Header" invalidated. After setting the Status Allowed all seems to work.

Regards