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Employee Document Management Best practice or Advice

Hi, I am implementing EDM functionality and this is the first time for me to do. So, I would like your advice for my scenario. My scenario:I am using the OOTB Verification of Employment.This HR service is configured to move attachment to EDM automati...

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Resolved! HR Case Record Producer Script not working

I am trying to write a script in the record producer to achieve the following:new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);a) Set the short description as Rückkehrer - <name of the subject person>Note:...

Julia Baus by Tera Expert
  • 429 Views
  • 2 replies
  • 0 helpfuls

See how long HR Cases were in the Awaiting Acceptance State

Is there a way to easily see (or perhaps exclude it from the duration field) the time a case is in the Awaiting Acceptance state from the time a case is open? We are in the process of setting up SLAs for our HR cases, but since SLAs can't capture dat...

Madelin D by Tera Contributor
  • 299 Views
  • 3 replies
  • 1 helpfuls

Resolved! Tool tip fot HR topics

Dear Team,I hope this message finds you well.I am writing to explore the feasibility of implementing a tooltip feature for HR topics. Specifically, I am interested in having a tooltip appear when a user hovers their cursor over a given topic.For your...

Tal5 by Giga Guru
  • 648 Views
  • 3 replies
  • 2 helpfuls

Due Date Configuration for Awaiting Acceptance of HR Case

I have two requirements, one is to show the actual due date in the Awaiting Acceptance task of HR Case in the Service Portal. Currently, it's showing as No Due Date, which I need to modify with the actual due date which is configured as 3 days.

haripreetha by Tera Contributor
  • 307 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to use image type field with hr document template.

We are capturing the user’s signature through a widget in the record producer and storing it in an image field called “u_sign_image” on the HR case table. However, when we attempt to include this signature in the HR document template using the “u_sig...

kiran44 by Tera Expert
  • 1142 Views
  • 9 replies
  • 1 helpfuls

Manager Hub (Your Team)

How can you extend the visibility for Manager Hub to non-managers as well?  And what attribute is the OOTB using to identify which managers have default visibility to see the Manager Hub (Your Team).  Our use case here is that we want to extend the v...

Resolved! Public comments box is showing up as private work notes

They select the 'Comments' feature but the box shows yellow like a private work note and the button to submit it belongs to the private work note. They have to click out of the Comment and back into the Comment to get it to work. If they don't pay at...

Knowledge Feedback Tasks

We have interactive feedback tasks turned on.  A KFT is generated whenever an article is marked "not helpful" or receives a rating below 3 stars.  We find that users are not submitting comments in the dialog box that appears after giving the article ...

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jrusso by Tera Expert
  • 1474 Views
  • 8 replies
  • 4 helpfuls