Hello One of the requirements that we have regarding the case creation on the Agent Workspace is the ability to pull up information from reference fields on loading of the form and ensuring that information is available. In this case, we want to sho...
Hi, I have been assigned with new PDI recently. I want to configure "Child HR Service" service activity, but i cannot see this option. I can see only Approval and Task. Thanks,Darshana Shetty
Hi Team - How to add this yellow highlighted in employee can any one please provide me the steps to add this Kindly provide me the steps . Thanks In Advance
Hello, I'm looking for a way to customize text visible on Employee Center feedback. I'd like to change the wording, both for buttons but also for standalone text. Does anyone know where can I achieve this?
Hi Experts,I have a question regarding Agent Chat.Is there an out-of-the-box way to display a message such as "All agents are currently offline" when the chat queue is outside its configured working hours?If this isn't supported out of the box, what ...
Hello Team, I have this issue where , I am facing this error.This speicfically happens when the HR profiles are being created or udpated via WD integration.I tried to check further into itThis is where it takes time , it basically calls into WD and p...
HI every one, I have a request where we would like to send document to be signed by the user . Process- Submit catalog item with the list variable to select multiple user. once submitted flow designer trigger to initiate document task for all the ...
Hello, I am currently implementing enhancements to baseline Skills Foundation and Job Architecture data. I wanted to inquire on anyone's experience implementing the Job Level Progression configurations within the Job Architecture module. There is a c...
Hi Team can any one please help me with steps how to configure this
Hi All,I am working on an HRSD KPI reporting requirement and would appreciate guidance on the best implementation approach.Business RequirementWe need to report the percentage of HR cases that are escalated to Tier 3, with the ability to analyze the ...
Hi All,I am working on an HRSD reporting requirement and would appreciate guidance on the recommended reporting approach.Business RequirementWe need to create a monthly CSAT report that shows:Average survey satisfaction score submitted by employees a...
I'm facing an issue in HRSD and would appreciate any guidance.Current RequirementI have created a Record Producer on the sn_hr_core_case (parent) table.The Record Producer contains two variables:q1_help_area – 7 choicesq2_details – 27 choicesThe func...
Can I ignore this error in atf while using step "open an existing record"?
Hi... We have noticed that when closing an HR Task using the Close Complete button, a Work Note box pops up requiring the user to add a work note. However, if the user changes the state field using the dropdown to Close Complete, this work note box ...
Anyone worked on requirement to add attachments on Record Producer on ARC portal?