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Need to bulk import Knowledge Articles

Hi All, I need to bulk import Knowledge Articles along with their associated attachments and images. Using an Excel file, I can import the articles, but I’m not sure if the attachments/images will be included. Please let me know how I can achieve thi...

RajuSattims by Tera Contributor
  • 282 Views
  • 2 replies
  • 0 helpfuls

Reference qualifier for HR cases based on COE Security policy

Hi experts I'm looking to fix a flaw in ServiceNow HR security where a case can be assigned to a group and/or user who does not have access to view or edit the case due to the COE security policy configuration, ServiceNow have advised that there is n...

Carl1973 by Tera Contributor
  • 999 Views
  • 6 replies
  • 2 helpfuls

Email content is disappearing for HR Agents

Some HR agents are reporting that when they are typing emails in SNOW, the content is not saving and is disappearing. , Krishna from the HRSC have experienced this issue all of this week. It sounds like it is happening when they are copying from a SN...

"Skip" button Displaying Inline Within Checklist Item Text

I'm experiencing a display issue with theHR Task where the "Skip" button appears inline within the checklist item text instead of being positioned separately (e.g., to the right of the item or as a separate action).  how can i change the placement of...

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GhitaB by Tera Contributor
  • 460 Views
  • 1 replies
  • 0 helpfuls

Resolved! Public comments box is showing up as private work notes

They select the 'Comments' feature but the box shows yellow like a private work note and the button to submit it belongs to the private work note. They have to click out of the Comment and back into the Comment to get it to work. If they don't pay at...

Resolved! How to Filter Users with HR Profiles

Hi, I've already created an Advance Reference Qualifier in Variable Set for Opened For/ Subject Person referenced to table [sys_user] and to filter only users with HR Profiles but since this is a query, loading of users in drop down takes 3-5 seconds...

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pjftenorio by Giga Guru
  • 640 Views
  • 7 replies
  • 3 helpfuls

Best Way to Handle New Hire and Offboarding Workflows

I am working with a client who has just purchased HR Service Delivery Professional.  They want to have workflows for new hire and offboarding scenarios.  For new hire and offboarding workflows, other departments need to be engaged like IT.  Is an ord...

Justin21 by Tera Contributor
  • 1316 Views
  • 2 replies
  • 2 helpfuls

Resolved! Document template - how to generate pdf with Subject Person in the file name

Hi everyone, After installing the Document Templates plugin, the file name of the generated pdf document no longer contains Subject Person name, but instead takes the name of the person who generated it.Could you please share your solution if you hav...

Community Alums by Community Alums  
  • 1234 Views
  • 5 replies
  • 2 helpfuls

Resolved! Attachment API - Attach a file by URL

Hello,I am testing the Attachment API (Upload an attachment from binary request (POST) with the "Rest API Explorer" module to see if it works correctly for my needs. I uploaded a file from my computer (local) and when I try to send, it works well.Now...

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Andr_1 by Tera Contributor
  • 2205 Views
  • 5 replies
  • 2 helpfuls