Resolved! HR agent Workspace - At a Glance
I have a Business use case :The At a Glance panel should display the Subject when present and the Opened For when Subject is blank for HR cases in HR agent Workspace.Can this be achieved ?
Forum Posts
SLAs not getting calculated for some HR cases despite SLAs being configured for the HR service
HelloWe have encountered an issue with SLAs not getting calculated for some HR cases getting created for General HR questions services. The 7 day SLAs are configured to HR Employee Relations case (sn_hr_core_case_relations) table. We also checked tha...
Spell check to be enabled on the email field of hr case
Hi,I am looking for a solution when managing a case via email the content of email need to have spell checker. Is it possible to do? If yes, how can we achieve this? Thanks in advance!!
Resolved! MVRS
Hello, is there a way that I can do MVRS dynamically to change depending on the topic selected in a select box in a record producer
I have to add conference tag in incident.
Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...
I have created inbound action and it should create req and ritm.
Hi, I have created inbound action and it should create req and ritm and it should email target in email log record. I have written code and it is creating req and ritm and it is not adding ritm to email target. (function runAction(current, email, ev...
Contextual Side Bar is not showing any option in HR agent workspace
Initially at a glance was not appearing so we have repaired the HR workspace plugin. After the plugin upgrade all the options are missing. But on the other instance everything is working fine. What is the configuration which is missing here?
Best Practices & Challenges with HRSD Case Routing and Notifications?
Hi everyone, I’m working with ServiceNow HR Service Delivery and am struggling to standardize how HR cases are routed and how notifications are triggered once a case is submitted. I’ve seen posts about customizing email notifications and working with...
HRSD Configurable Workspace
Hello Community, We have a requirements from configurable workspace: To make custom fields mandatory only if subject person is from India else it should be non-mandatory . What I tried : Creating UI policy putting all condition with that specific Hr ...
Resolved! Add Notification created from flow designer in SOW activity stream
Hi Community,I created flow designer on Incident table. I add "Send Notification" action on the flow. How can I show the notifications log on SOW activity streamThank you!
Adobe E-Signature with ServiceNow
Hi All, Anybody has implemented the e-signature with adobe sign in ServiceNow. Our requirement is to send the pdf for e-signature to the signees in the catalog variables and get the signed document after that. Has anybody implemented the same, then k...
I have created notification and added email script.
Hi, I have created notification and added email script. I have created on Approval table and Send to when record inserted or updated and who will receive is approver and what it will contain have used email script to set subject.Please find attached...
opportunity marketplace module not found in employee center in PDI
I've installed Opportunity Marketplace Store (sn_opp_market) plugin and the dependent plugins on my PDI. But i cannot see this application in the employee center. if i search "opportunity" , i can see a list of opportunities but when i click into ...
Add image to text response in virtual agent designer
Hi,I want to add a little image of a cart for a text response along with the message for one of my designer topic. Is it possible to do, if yes, how can it be achieved? Thanks in advance!!
How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?
Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...
