Resolved! HRSD Lifecycle Event: Cannot delete inactive Activities
Hello, In a Lifecycle Event, I am unable to delete an inactive Activity. I get an error message "Action not authorized" Can you help me please ? Thank You, Regards
Forum Posts
Attachment download field
I have a requirement where in an intake form user wants to download a word document from the form and then fill it out and upload it as an attachment. How can this be achieved? Thanks in advance!!
Prevent feedback tasks from also being added as a comment on articles
I want to change the OOTB function that allows a feedback comment to also add as a comment on the article as it will create too many emails and noise. I have an email notification that triggers when a feedback task has been assigned to me but with th...
Approvals for Delegates are not visible at all in ESC Portal
Hi Team, The Delegate Approvals are not showing in the ESC portal for the end user (snc_internal) and it is showing errors in portal. Please find the attached screenshot for your reference.we are using the custom widget for generating approval and de...
Acl for Interaction table
Interaction tables should need to behave same as HR case tables where only the member of the Assignment Group have access to see the interactions which are mapped to that Assignment Group and also the Supervisiory group of that AG. The member where w...
URL in onbaording task description not working correctly
Hello community in the HR Module especially on OnBoarding i have a task where in the rich description of the template i use ${parent.ref_sn_hr_core_case.subject_person_hr_profile.sys_id} to get the hr profile of the subject person in the parent case ...
ServiceNow to workday integration
Hi, I have Doubt it is possible to migrate Document form Servicenow(Employee Document Management) to Workday Application. By Using Scripted Rest api or Workday Hr Spoke.
Dashboard Not Found – Admin Also Unable to Access
Hi Community,I'm encountering an issue where a Performance Analytics dashboard is not loading. I receive the message "Can't display this dashboard – The dashboard that you are looking for was not found" (screenshot attached).Even when logged in as an...
Tags in HR workspace landing page
Hi Team, Below tags (red/yellow/Green ) in HR workspace can be configured or its within UI builder?I need to add new tag as recently updated.
HRSD stories for practice
I am learning HR module ,can anyone please send real time stories for practice
Round Robin auto-assignment of HR Cases
Hi All, I have a requirement to assign HR Cases to agents on round robin basis. I tried to implement AWA for same but it seems not feasible in this case as it requires agents to be marking themselves available through HR Agent workspace, then only ca...
Can you use Email Layout or is there an equivalent functionality for HR Journey Notifications?
Hi All, I am currently working on an HR journey and was wondering how I could apply an email layout to a Notification Activity in the Journey. I see that "sn_hr_core_email_content" doesn't have the Email layout field unlike "sysevent_email_template."...
Is there any way to delegate hr cases?
Hii am actually configuring the delegation configuration in HRSD , but i found that only HR tasks can be delegated to users as per below screenshot But i didn't find anywhere in ServiceNow documentation is the same delegation can be configured to HR ...
How to find from where data is being populated in field in HR case
Hello Community "I have a doubt that if a hr lifecycle case is being created and it has field named "location" whose data is being populated from a custom table field. Whenever there is data being created in the custom table then it also creates a HR...
Average Time Taken to Assign HR Case - PA
Hi All, Did anyone configured / implemented dashboard or report in PA that show average time taken to assign an hr case to an agent? Since there is no direct way to identify time stamps for assigned is filled, I would like to know if somebody has don...
