Resolved! How to change the Font to entire Portal.
Hi, Is there any possibility to change the font for entire Portal. Let me know the best way to change the font if possible. Thanks & Regards
Forum Posts
Translate description of document task with 'Use global descriptions for translations' does not work
I am trying to use 'Use global descriptions for translations' of document task template to translate short description/description of document task, it does not work.I tried 'Use global descriptions for translations' of HR task template, it is workin...
Linked Cases Related list Add Button for Agent Workspace for HR Case Management
I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information i have created a Relationship as well wi...
repeated typing and freezing issue
Hi All,When connecting to a live agent through Virtual Agent, if the agent does not accept the chat within 5 minutes, I get the option to create a case.Here’s what happens:1.I type a message (e.g “random text”), but the chat freezes and the free-type...
HRSD Lifecycle Events Limitations
Hello HRSD Community, We are building a flow using Lifecycle Event for our employees. When HR Cases are raised for this flow, there are around 40-42 Tasks which would triggered as per the flow which is being built using Lifecycle Event. We are told ...
suspend a HR Case from workspace is reverting to work in progress, and can suspend from native ui
When we are trying to suspend an HR Case from Workspace, a pop-up appears ans state changes from work in progress to Suspended, and after filling in the details in pop-up, the status reverts to work in progress and reason from pop-up is updating to w...
Approval triggered to line manager from HR Case
Hi,I have a requirement wherein an intake form is submitted with 10 employee details. Once the form is submitted it creates a case and should go for 2 different managers for approval in parallel. Any of this manager can see the details and then appro...
Unable to view data in report
I'm trying to create a report on the sys_outbound_http_log table,but this table is not available in the reporting source list. To overcome this , I have created a database view including this table. However ,when I try to generate the report, no dat...
I have added additional approval in OOB knowledge- approval Publish
Hi Team,I wanted to add additional approval once it is approved by ownership group.I have added additional stage in Cloned-OOB flow. and added Knowledge admin as approvers.although approvals are triggering, But Email notifications are not getting sen...
Problem with PDF file name for PDF Document Template
HiI'm having an issue with the file name generated from the PDF Document Template. The file name is supposed to follow a format that includes the template name and the logged-in user's name (the display name of the user signing the document). I expec...
Knowledge articles language filter
When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...
DayForce integration with Servicenow
Our requirement is to integrate Dayforce to ServiceNow,If anyone implemented , please let me know the steps taken to implement this.
How to solve this HRSD Task
3. HR Service Delivery (HRSD)A. Requirements & Process Definition Map end-to-end employee lifecycle: recruitment, onboarding, transfers, offboarding Define HR case types, approval chains, and SLAs Identify compliance requirements (Joint Commis...
Resolved! How to set default filter to “Requests” instead of “All” when accessing “Submit Request” from ESC Po
Hi all,In our ESC Pro Portal, when users click the “Submit Request” link from the homepage carousel, the system currently opens the request page with the default filter set to “All”.We’d like to change this behavior so that it defaults to “Requests” ...
Microsoft outlook integration with Outlook calendar in ServiceNow interviews
Hi Team, I am looking for Integration of service now with exchange online spoke where available timings of a user can retrieved and calendar invites can be sent to individuals.Any suggested change in timings to reflect on Service now and also would l...
