Hi Everyone,I am currently working on the HRSD module and would like to understand in which practical scenarios we typically use the following configurations:Business RulesClient ScriptsUI PoliciesUI ActionsSpecifically, I’m looking for real-time HRS...
Hi I want to add Request Type field with type Choice in Transfer Case in HR workspace, After analysis I found the Transfer Case configuration has been implemented by UI Page -> name: "Transfer Case", but i am unable to find where should I add my cust...
We have HR Integration in ServiceNow - SuccessFactors using SF Spoke, but the action/subflow Retrieve Worker Profile is not getting the correct record if the worker has 2 jobsExample:User has 2 jobs- Old: Tagged as Employee but already Terminated- Ne...
Hi ALL, We are using the HR module and would like clarification on the expected behavior of the parent HR case when one of its child HR tasks is cancelled or closed. Please advise what the ideal parent case state should be in the following scenarios...
Hi Community,I’m working on the Human Resources (HR) Unguided Simulator (Utah) (Course) and have encountered an issue in the Configure HR Service and Case Template section. I’ve followed the instructions meticulously and configured all listed steps. ...
Hello all, I have a requirement where i have to create two fields, Category and sub category Where we have dependency , example If category is having options a, b, c and sub category has values a1,a2,a3,b1,b2,b3.....If a is selected a1,a2,a3 should b...
Hi Team,I’m currently working on an HRSD Lifecycle Events configuration and running into an issue where the Activity is not getting populated on the HR Task that is created via a subflow.What I’m trying to achieveLifecycle Event → Pre-Start Activity ...
I am unable to remove attachment from kb knowledge. I am an admin and kb knowledge workflow state is also Draft.
Hello SN community! My organization is having a really difficult time getting the reporting and analytics we need within the scoped Employee Relations due to all the separation between the tables (ER Case, Corrective action, allegation, involved par...
Is there Form I-9 & E-Verify plugins or Apps from Servicenow app store we can use to integrate with Servicenow?
Hi Community,I am currently learning and practicing ServiceNow HR Service Delivery (HRSD) and would like to get some real-time / industry-level use cases for hands-on practice.Can anyone please share:Real-time HRSD business use casesCorresponding tec...
Hello, wondering if anyone has ran into this. We are using Advanced Work Assignment for HRSD and since 2/23 our agents are reporting their presence state is being changed from Available to Offline (which we call "Out of Office" in our instance) witho...
Can any one please tell me that what's the much minimum percentage required to pass servicenow cishr certification exam??
Hi Everyone,I am facing an issue in HR Agent Workspace with the Close Complete action on sn_hr_core_case_payroll.Requirement:When State = Close Complete (3):Close Notes should become visibleClose Notes should be mandatoryCase should not close if Clos...
Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...
