Sometimes an Interaction will link to an HR Case when we're working in HR Agent Workspace that we don't want it linked to. Is there a way to unlink the two if needed?
@tworzala The (HR) admin would navigate to interaction_related_record.list within the Application Navigator. Deleting records is not a recommended approach, but to meet your use case this is a process the admin can use to remove the relationship between the Interaction and the HR Case.
@tworzala A HR Admin has the ability to break the relationship within the Interaction record itself. Unfortunately, Agents do not have this ability OOtB.
