Issue in HR special handling banner
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08-12-2024 10:55 PM
Hi
we have a requirement where if union code is not empty, the blue special handling banner should be displayed in cases, Here union code is HR profile field so i gave the condition like below:
In HR cases the banner is displaying is fine but before this message, the subject person is displaying as default like below(didnot gave by me in notes)
so how to remove this subject person name before the notes
please help to resolve this issue
@Satishkumar B @Sandeep Rajput @Dr Atul G- LNG
1 REPLY 1
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08-13-2024 01:01 AM
Hi @sri vijaya
Not 100% sure, but check the message code on UI action.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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