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Issue in HR special handling banner

sri vijaya
Tera Expert

‎08-12-2024 10:55 PM

Hi

we have a requirement where if union code is not empty, the blue special handling banner should be displayed in cases, Here union code is HR profile field so i gave the condition like below:

srivijaya_3-1723528292207.png

 

 

In HR cases the banner is displaying is fine but before this message, the subject person is displaying as default like below(didnot gave by me in notes)

srivijaya_2-1723528254481.png

so how to remove this subject person name before the notes 

please help to resolve this issue

@Satishkumar B @Sandeep Rajput @Dr Atul G- LNG 

 

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-13-2024 01:01 AM

Hi @sri vijaya 

Not 100% sure, but check the message code on UI action.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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