Resolved! Can a Requestor Add a User to a HR Case "watch list"?
Hi Folks, I am new to HRSD, but have worked ITSM. For HR cases, is there an OOTB way for a requestor to specify someone[s] to be added to a watch list on the case? Thanks in advance!
Forum Posts
How to use 'User column' while using HR Criteria?
Use Case: Trigger HR Task ( activity ) on the basis of a checkbox on the parent LE case ( lifecycle event hr case ), using audience. 1. Trying to figure out if this is somehow possible via using Audience in terms of HR Criteria, 2. Also wanted to kno...
How long do you allow a case to sit in Awaiting Acceptance before it auto closes?
Hello We are having an issue when a case closes automatically and then the employee goes in and adds a comment. They arent able to reject the case because it is already closed. We dont know that they put a comment in there so they eventually go open ...
Resolved! Grant access to an HR Task for an external vendor to work on and update the comments for HR Task
How can we grant access for an external vendor to servicenow? The vendor must have access to only an HR Task to work on and update revelant comments for HR Task and restrict access to all others. Is this possible in ServiceNow?
Onboarding activity set remains in awaiting trigger state
Hi all, I have created an Onboarding Lifecycle event,were there are around 10 activity sets.The trigger condition for each activity set is given as "Dependant on the previous activity".Most of the time when one activity set is complete ,the next acti...
business Rule for templates
Hiii, i am created HR Task and few HR-templates add to that task. [ex:- Temp-1, Temp-2,Temp-3......] selecting the template in HR Task form the name of the Template should be populates in the short description & description. i need to write a Bus...
Need To give Access to only specific group for HR Cases when HR Service is "XYZ"
Hello Everyone I have requirement when HR Service is 'XYZ' only specific group(ABC) will be able to access those HR cases even Admin should not able to access. Need help how this can be achieved. Thanks Akash
How to trigger activity set from lifecycle event again? For Advanced trigger condition
Dear Community, I wrote a script, for the Advanced trigger condition in the activity set of a lifecycle event. After some tests (the script writes to the system log), I figured out that the script works fine and returns either True or False depend...
How to create the button on the record producer form?
How to create the button on the record producer form? Could anyone please help here? Thanks in advance.
Resolved! Syntax for flow designer record lookup script
Hi , I want the below encoded query to be added in record lookup for my flow designer. What is the syntax for adding encodedquery in lookup record -
How to setup Alumni service portal for offboarding process in servicenow
Ho to setup Alumni service portal for offboarding process in servicenow. Can someone share the steps for implementing.
Hide attachments which were stored in activity logs
Hi All, Can we hide the attachments which were stored in worknotes in HR cases, those should be visible only to the Requester of the case, we can write a onload client script to hide the attachments which are on top of the form/header. But I am not s...
Best practice to purge/cleanup data
Hello For HR case table we have in place a cleanup job configured based on GDPR for each country. Nevertheless, we have a huge amount of data on the system now and it is expected to grow even more. We will probably not be able to keep the data on th...
How to abort the action performed by the user for onChange client script
Hi, I need to abort an action performed by the user by using onChnage client script. Please could anyone help me to get it done.
Resolved! Who has access to an HR Case?
An HR Case has several user fields: Opened by, Opened for, Subject person. Which of these users have the ability to view the case? Which of these users have the ability to add comments to the case?