Hi Team, In our flow we have the requirement of sending the offer letter in email to the employee. High level process is as follows:1. Manager raise request.2. Approver approves3. HR team gets an HR task to populate few fields (this we are doing thro...
is matching rule triggered before the assignment rule
Hi,Using Decision Builder, is there a way to make an empty condition a default answer (if none of the other conditions match, the result against this empty/default condition is returned via decision table API)? I did not find any option within Decisi...
Hi All,We need to have group managers able to edit the group members . In the oob acl users having user_admin role can edit the group members. But users with user_admin role and group managers are unable to edit the group members. Kindly help me on...
Hello,There is a way to use the "Highlight Values" functionality in the new agent workspace for HR case management? Thank you,Tzach.
Hello, We had a requirement to Populate 'Source' field on HR case table with Now mobile/Service portal depends on where it was created, We have achieved this by created variable and setting it through client script. Issue here is variable which we ...
Is it possible for an individual agent to hide the "At A Glance" section on the HR case in agent workspace? We tried turning off the "Show Sidebar"
Hi, I should be able to navigate as an end user to an article and be able to click on something that allows me to print the article (without printing the entire webpage). When we open article on Service Portal and click on ctrl + P to print article t...
Hello Everyone, 1) I need to Auto populate the 'Due Date' field value depending on employee's start date.2) Due Date field I created it in 'HR Task' table and 'employee start date' field value is available in 'HR Profile' table.3) So I created a Befo...
I would like to check the text and title of the knowledge article when approving the knowledge from the My Item widget of ESC. Please tell me how to set this up.
I am configuring a record Producer form where the fields are in single column layout then what I wish to do is to set the few fields in two column fields, conditionally. Because I have this field2 where available for all user and I also have a field...
In our ESC portal, AI search results such as HR services, catalog item or kb article do not have option to open in new tab/window. Couldn't find where is the issue properly?I referred this link : https://www.servicenow.com/community/platform-analytic...
Hi experts,I have created an approval in a activity set as part of a flow in a lifecycle event. The approval gets generated and visible on native UI. However in HR agent workspace it is not visible. I have a requirement where approval is conditional ...
Hi experts,How can we resize (make smaller) these quick links (external links) tiles.Please let me know which part of CSS/ HTML needs to be changed to adjust the size of these links.Thanks in advance.
Hi, Is there any possibility to move the footer content (CopyRights) from right to extreme left. If possible, let me know the best way to configure that. Please kindly find the below attachment. Thanks & Regards
