Hi community, When working an HR Case, some agents prefer using the Compose Email option (3 dots 'more options' menu in top of HR Case) as the rich HTML editor is better for composing detailed information and for attaching documents to send to the us...
We are going to implement HRSD for our HR department. Can any expert give us what are high level steps for HRSD implementation?
Hello , Could anyone please help with the same ? 1. If the HR Service does not have any case options specified , HR Documents must be manually generated for the HR Case . In this situation , who is able to generate an HR document for the case ? A. A...
Hi, I have a question. How to set the reference field value? Currently I'm using the HRSD. I'm trying to import data from excel sheet and transform it into Job table [sn_hr_core_job]. In the excel sheet i have User column(reference : sys_user) an...
Hi All, I have requirement in where we need to trigger notifications for a new joiner who's email ID is passed as a string type from the Record producer and mapped to a field on HR Core Case. I'm selecting String Mail ID field from HR Core case table...
Can anyone advise if there is free material available to practice for HRSD certification exam? There are a number of sites that require payment, just wondering if anyone else has any other ideas...
How do I set the Knowledge Article to make it searchable by Region or Country? We do not want to restrict the access but would like to know how we can do a filter by Region and Country.
The current out of the box Transfer Case UI action in the HR Agent Workspace shows the entire list of HR services available like so. Because we have a lot of HR Services, this giant list is very confusing for agents to browse through and select the ...
We are considering applying HRSD, which has already been implemented globally, to Japan.We want to control access to sensitive information such as HR Profile and Job by country, region, etc.e.g.) HR staff in Japan can only access HR Profile and Job d...
Hi Team, We have HR Agents serving employees in 8 languages, and the profile language for the agent themselves is ENGLISH, as they use Case Management in English. However the employees calling in over the Live Agent Chat could be FRENCH/SPANISH, etc....
Hi, I would like to know a solution for below situation. --------An employee submit a HR case and it should be immediately closed without HR user work.*The case will be integrated to 3rd party system. So HR users do not work on ServiceNow-------- I h...
I wrote this business rule that triggers on display when an HR task opens (state = Ready). The info message is shown in the back end; however, when I go into the same task in the HR portal, it doesn't trigger. Do I need to put this in the portal scri...
Hello Experts, I am facing a weird issue in a customer instance. When an end user (without HR Profile record) is logging in ServiceNow and trying to access the "hrportal" url, system is creating a HR profile for the same user automatically. This ...
By checking the count of data of HR profile integration, I understood that the data with update would be got from SuccessFactors because the count is very small.Could you please tell me the details how the HR integration OOTB decide if the profile da...
How to create multi row variable set in the case form. It has to be with 3 columns and n number of rows on addition. Could anyone please suggest how it can be created in case UI .