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Related list UI action to update selected records

I have a custom table called coverage templates and in that there are related lists of last months work order tasks, current month work order tasks, following month wots and all wots. I need an UI Action that will ask the user 'you would like to clos...

sravani23 by Tera Contributor
  • 936 Views
  • 2 replies
  • 1 helpfuls

Some HR Services not appearing while creating HR Case

HRSD Forum, Some of the HR Services are not appearing in the drop down when I tried to create a new HR Case. I have checked all the HR Services which are not appearing are active.Any thoughts HR Service dropdown didn't show all the HR Services? Thank...

Community Alums by Community Alums  
  • 602 Views
  • 4 replies
  • 1 helpfuls

Resolved! Redirect to the esc home page after submitting the order guide

HiCurrently like when we submit the order guide, it lands to the requested items details page, but right now we have a new requirement , like when we submit the order guide, it should directly redirects to esc home page without showing the requested ...

sri vijaya by Tera Contributor
  • 479 Views
  • 5 replies
  • 0 helpfuls

Comments and Work notes extraction

Hi,I've been tasked with extracting some records from a legacy ServiceNow instance (excel export), the data the client wants to extract includes the comments and work notes fields. Ideally, I would like to use the singular "Comments and Work Notes" f...

joelmcm by Tera Contributor
  • 1073 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add new filter condition in hr module for agent workspace view?

Hi Team, I have to add new filter condition in below HR module in agent workspace.  I did same for normal view but for agent workspace view I don't know how can we achieve this.I am trying to achieve it  by below path. 1) navigate to - Agent Workspac...

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lucky24 by Tera Contributor
  • 1394 Views
  • 1 replies
  • 1 helpfuls

My request content to be changed on ESC portal

Hi Team,How to change the below My request widget content as shown below to HR Case list view(2nd screenshot). When clicked on My requests, it should show 2nd screenshot HR Cases list view assigned to(DYNAMIC) me.Can someone please help?   @Ankur Baw...

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Ram33843094 by Tera Contributor
  • 453 Views
  • 2 replies
  • 1 helpfuls

Adding Variable Details when creating a case on the backend

Hi,We have several portal forms to create cases in HRSD. However, when you create a case on the backend instead of the portal, the variables do not get added to the details tab on the case created. Because of this, our users do not have the option ...

Karen16 by Giga Guru
  • 986 Views
  • 2 replies
  • 1 helpfuls

Manager Hub Access

We are in the process of implementing EC Pro and Manager Hub.   We ran the scheduled job to add users who met the manager criteria.  However, we see that once they receive the role, even if they no longer have direct reports and are not a manager, th...

jrusso by Tera Expert
  • 667 Views
  • 2 replies
  • 0 helpfuls

Order guide on submit redirect to home page

I'm trying to redirect to the esc home page post the order guide submission. Its not working with on submit catalog client script. After the below order guide checkout page, it should redirect to the esc home page or even better if its redirects to t...

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Ram33843094 by Tera Contributor
  • 435 Views
  • 1 replies
  • 0 helpfuls

UI Action Preview PDF is not working

Hello all,  I have an issue, UI action Preview PDF is not working. When i clicked on Preview PDF UI action, it should provide me all the PDF documents which we have attached to the Work order task. But it is not giving anything. Below is my code for ...

Ramesh43 by Tera Contributor
  • 473 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Integration with ChatGPT

Hello guys! I am trying to make an implementation of ChatGPT API in ServiceNow platform. I want it to be kind of internal, and what I mean by this is , the open AI be able to read and answer questions based on the information of the Portal it is inse...

rafas_2703 by Tera Guru
  • 1574 Views
  • 3 replies
  • 0 helpfuls

turn off SLA notifications

We would like to set up SLAs on HRSD but do not want agents to receive SLA notifications. Our intent is to use SLAs for reporting purposes only and don't want it to actually affect the agent. Is it possible to set up SLAs without notifications or to ...

Melissa Ma by Tera Contributor
  • 384 Views
  • 1 replies
  • 0 helpfuls