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Workday Integration - How data comes to the staging table

Hello Experts,I am working on existing workday integration issues. I trying to understand few things. SO, there is a scheduled job that runs everyday to import data from workday to servicenow staging table.They say that it imports data into staging t...

Sruthi17 by Mega Sage
  • 868 Views
  • 1 replies
  • 0 helpfuls

Resolved! Custom inbound HR integration: how do I trigger it?

I configured a new HR Integrations Source, Integration Service, Service Mapping, Schema Mapping and Transform Map for an inbound integration. How do I trigger this integration to start retrieving records? The documentation says to create an HR Integr...

Resolved! Hide menu items in portal for particular group

I have a requirement where i need to hide the menu item only for the users who belong to the assignment group called b(e.g). Can anyone help me out how to hide these menu item only for one group.

Community Alums by Community Alums  
  • 761 Views
  • 1 replies
  • 1 helpfuls

Resolved! Is it possible to have two checklists in an HR Service?

Hi, I have a requirement to have two checklists in an HR Service's fulfillment instruction. I've tried looking for a solution everywhere but came up with nothing. This is what it looks like OOB: This is what needs to be implemented (just a screenshot...

KeithGonzales_1-1692670773935.png KeithGonzales_2-1692670958859.png

Resolved! Performance analytics- historical data collection

I was facing issue in collecting historical data. Lets us consider a hr case table consist of 60 cases over a month so when i run the historical data job for all the days over the month it is updating 60 in scoresheet even the created case in on diff...

Community Alums by Community Alums  
  • 1261 Views
  • 2 replies
  • 1 helpfuls

pdf file is not generating in hr case table

Hi All, Pdf file is not generating in the HR case whenever i am using before business and state changes to awaiting acceptance and hr service is one of "  "Please find the script: if (current.hr_service == '5d16185187c47d146c44b95e8bbb35d4') {       ...

chandan31 by Tera Contributor
  • 803 Views
  • 4 replies
  • 0 helpfuls

Hiding HR Services from certain groups in case creation?

I have the services A, B, C, D, and E in my system, spread across multiple Centers of Excellence. I have Group1, which should be able to create cases in services A, B, C, and Group2, which should only be able to create cases in services in C, D, E.  ...

jcmings by Mega Sage
  • 757 Views
  • 5 replies
  • 0 helpfuls

Lifecycle Event Activity update

Hi, I am planning to update onboarding lifecycle event which is already using in Prod.Do you know what will happen to the existing cases after the changes would be released? Activities already triggered -> I think they would NOT be changedActivities ...

Resolved! Virtual Agent : No OOB HR topics

After installing  virtual agent on the dev instance the oob topics for HR are not showing. Do any one have any idea how to enable oob topics in virtual agent   for HR

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Kachu by Mega Sage
  • 2595 Views
  • 7 replies
  • 0 helpfuls