HRSD ACLS
In HRSD, how to allow a HR Agent (sn_hr_core.basic)to update the topic category,topic detail and HR Service on the HR Case form
Forum Posts
Resolved! LifeCycle Event activity question
Hello, I am creating a new life cycle event for onboarding users and wanted to know if there is a way to make an activity wait for another to be completed before it triggers. I know this can be done in the activity set but it is not clear to me h...
OnBoarding process creation through HR module
Hello All / @Ankur Bawiskar / @Hitoshi Ozawa , Try to create onBoarding process in HR module. 1. what's inputs are require apart from this ?(Emp name, joining date, experience, skill etc) 2.Need to install plugin lifecycle event management or any o...
Resolved! Parameters in script include initialize function
Hello, Can someone explain what the lines of code bellow mean in the script include sn_hr_core.hr_Profile? Why is this even needed, what is the purpose of this? hr_Profile.prototype = { initialize: function(_gr, _gs) { this._gr = _gr; ...
All HR modules
Do any one Know how many modules, Functions features are there in complete Human resources would like to make complete list of features and functionalities of all modules and spokes in ServiceNow.
Resolved! I joined task_sla and sn_hr_core_Case table to create a report which shows the sla from hr case table
hii, I have to create report for incidents and requested items whose SLAs is greater than 50% but in task_sla table SLA diled is not defined for this I have to bring out the SLA field from the hr case to table. I created a database view with tas...
Resolved! Configure Employee Document Management
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with creating a new document type and adding a new retention policy on to that. I feel ive done that but yet every time I go to validate the tas...
HR Agent workspace--Configure Page is not displaying on avatar when i open HR case in workspace
Hi All, I have installed Agent workspace for HRSD. Configure Page option is not displaying on avatar when i open case in workspace, i can see only configure workspace option and also I have selected the correct scope. And also when i go to All worksp...
CIS HR question
Hi all, I'm preparing for my CIS-HR .I came across these 2 questions. But the answer was different in each link. Could you help me with correct answer. Q#1.The Knowledge bases searched for the Knowledge results section on an HR Case are determined by...
Populate Employee details based on Employee id
Hi All, I have a custom table. In which I have created a field called Employee name which is referring to sys_user table and from user table I have called other fields using dot walk as Employee Number, Country, LOcation which is auto populating from...
Resolved! How do the Chat supervisor enter the active interaction when the Agent types /help
I have read in docs that during a chat between a requester and agent, an agent may want to privately ask a chat supervisor for assistance or a chat supervisor and an agent may want to converse without the requester knowing. For this Agent whisper nee...
Should the Dashboard always be created in Global scope?
The Dashboards I created in the Scoped app cannot be viewed by the end-user due to the error shown in the screenshot below If I create the Dashboard in Global scope the end-user can view it. Wanted to know if is it mandatory to have all da...
Download to Word document functionality for knowledge articles
Hi Team, I have a requirement to implement download to word document functionality for knowledge articles, so that customers can directly download article as word file from the portal. Kindly let me know, if there is way to implement this. Thanks...
Configure Page is not visible on my profile when i open HR case in workspace
Hi I have activated Agent workspace for HRSD. Configure form option is not displaying on my profile when i open case in workspace, i can see only configure workspace option. And also when i go to All workspaces also i cant see HR Agent workspace. ...
Assignment of cases directly to member of the assignment group
Hi All, We have a requirement to auto assign cases to a specific assignment group and assign member automatically to the assigned to field. I configured assignment rules to auto assign cases to a specific assignment group. Need to know how to assign ...