Issue with Attached Knowledge Articles to HR Case records

[VictoriaSte]

Hi all,

When attaching a Knowledge Article to an HR Case record, the article does not get associated, and there are no entries being created in the "Knowledge Applied to Tasks" (m2m_kb_task) table. 

Does anyone have any ideas on how to resolve this?

Thank you in advance.

Best regards,
Victoria

[Ankur Bawiskar]

@VictoriaSte 

not happening from native or from workspace?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VictoriaSte]

Hi @Ankur Bawiskar ,

from both the native and the workspace. Additionally, also the HR table extends the HR Case table. It works with the native HR Case tables.

Best regards,

 Victoria 

[Ankur Bawiskar]

@VictoriaSte 

is the user able to see the search results in Related Search Results?

[VictoriaSte]

@Ankur Bawiskar , 

Yes, everything is okay except for the displayed article in the Attached Knowledge tab.

• The Attach button is displayed.
• Once attached, a link to the article is added to the Activity.
• However, there is no record in the Attached Article tab or in the "Knowledge Applied to Tasks" (m2m_kb_task) table.

Many thanks again,

Victoria