Hi i have created the process where HR case is created following with the document task .document task image attached below As you can see the short description field auto populate my document name along with the default text" Fill the document" T...
Hi All,After the YOKOHAMA upgrade, we've noticed an issue in both the CSM Workspace and HR Agent Workspace. Specifically, previously entered values in 'String type' fields, as well as in the 'Response Template Search' and 'Related Search' sections, a...
Current Behavior:We currently have a notification that is triggered whenever there is a change in the "Additional Comments" field.New Requirement:When a user sends an email, the content should be updated in the "Additional Comments" section. However,...
Hi all,We have a requirement to enable the quick links [sn_ex_sp_quick_link] on the Employee center portal AI Search.We have created the AI Search source and navigation tab to show the quick links.In the quick link table [sn_ex_sp_quick_link], the re...
Hi everyone, Is there a possible way the watchlist person can able to see my requests in portal page..?
Hello - is it possible to allow a user who is on the watchlist of an HR case to also be able to view the cases details via the hrm_ticket page in Employee Center? Currently, if a watchlist user tries to view case details in Employee Center, they'll g...
I created a Business Rule that retires translated articles when the English version is retired. It works fine if there's a translation for the same version of the English article.But here's the problem:If I retire the latest English version (like v3)...
Email client templates are just visible to admins on agent workspace even after giving roles as per acls users are not able to see them on agent workspace
Hi All, I need to bulk import Knowledge Articles along with their associated attachments and images. Using an Excel file, I can import the articles, but I’m not sure if the attachments/images will be included. Please let me know how I can achieve thi...
Hi experts I'm looking to fix a flaw in ServiceNow HR security where a case can be assigned to a group and/or user who does not have access to view or edit the case due to the COE security policy configuration, ServiceNow have advised that there is n...
Please help me with a solution related to my question wanted to know how does service now capture a signature from an external signature pad
Some HR agents are reporting that when they are typing emails in SNOW, the content is not saving and is disappearing. , Krishna from the HRSC have experienced this issue all of this week. It sounds like it is happening when they are copying from a SN...
I'm experiencing a display issue with theHR Task where the "Skip" button appears inline within the checklist item text instead of being positioned separately (e.g., to the right of the item or as a separate action). how can i change the placement of...
They select the 'Comments' feature but the box shows yellow like a private work note and the button to submit it belongs to the private work note. They have to click out of the Comment and back into the Comment to get it to work. If they don't pay at...
