Estimated Time to Resolution HR Case
I want the ETTR plugin installedso that the system will calculate and display the ETTR in the HR Case list view if selected as an option.
Forum Posts
Hrsd Customisation
Hi Team,Please help how to achieve below 1. Add a "Confidential" tag option that can be applied to a case. 2. When a case is tagged as Confidential, restrict access to attached documents within that case. 3. The restriction should apply only to users...
How to make assignment group mandatory in HR case based on hr services?
How to make assignment group mandatory in HR case based on hr services? I tried using ui policy or CS, didn't work. Help me please
Resolved! Setting variable set to mandatory
Hi everyone ! please i have a quick question, When i make a variable set to mandatory will it make the variables inside mandatory too or i need to set them mandatory
Set mandatory fields inside MRVS for a specific field
actually i have another issue that i need to set some mandatory fields inside that MRVS ,problem i'm facing that it worked when i remove the country condition cause the subject country exist in the catalog item and i guess it's not getting catched in...
Assign to Me, function from Edit dropdown in HR Agent workspace not working
Hello Everyone,Suddenly the assign to me option (or we can say UI Action) has stopped working from HR Agent workspace. I saw the UI Action but it doesn't seems to be broken, can anybody help me on this.Thank you in advance
Resolved! Short description in HR template for HR task is not getting translated in HR Agent Workspace
Hi!I have created a Lifecycle event and there an Activity, which creates HR task. In HR template for that HR task, I have used Global short description field and for the value in that field, I made a translation. Translation for the Global short desc...
Resolved! Document Templates auto-generate a PDF and attach to case
Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...
Resolved! Display record producer in Virtual Agent Pat topic
Hi,We have a requirement to display a record producer for a virtual designer topic under the none of the above option. So basically if none of the above is selected then along with Knowledge articles, quick links, a record producer should also be dis...
How to provide Snow API endpoints for case attachments using Rest API
Hi Experts, I need to grant snow table API access below is the required ask.1. Access needed only for the particular HR service and Work inprogress state cases only- I am able to provide the Table API for the cases. However, I would need to send the ...
Resolved! HRSD REST API Integrations
Hello Friends,Does anyone perform Leena AI Integration with ServiceNow? Also, please help us with below Questions if anyone can help.A record producer for HRSD Application can be exposed from REST API Web services?How REST API can be pushed/created f...
Transfer Case functionality in HRSD
Hi Everyone,I am facing some configurational confusion your help will be highly appreciated:What we have: Whenever we are transferring the case from one HR Service to other HR Service, what happens is a new case is created and all the field values a...
A specific employee not receiving notification
Hi Everyone,There is a particular employee who is not receiving the case assignment notification, but rest notifications are being received. What can be the possible issue.Thank you in advance.
create a report for Requested Items grouped by time duration
Is it possible to create a report for Requested Items grouped by Time duration they are open?
HRSD - Inbound Email Case Creation
Hello everyone,We are currently processing incoming emails in ServiceNow for HR cases using an Inbound Email Action.While the emails are being received successfully, the target record is coming up empty when replies are sent from Gmail.However, when ...
