I have created a business rule that uses the insert and update actions to copy attachments from an HR Task to an HR Case. However, I am still encountering issues with duplicate attachments being copied. Additionally, attachments are only being copie...
Hello,We recently installed Anonymous Report Center and are trying to build out the OOTB record producer and Hr service. I am having trouble finding the correct role to assign my HR agents so they can see the cases that are created from the ARC - wh...
I am aware of the Standard Ticket Configuration for Employee Center and have configured this for my tickets in ESC. However, there is one thing that I cannot change: We want to change what's in the red box to contain custom information. Right now, ...
When Direct Deposit Case is completed, Trigger a New Case of “Payroll Unlocking”PushEnquiry Type= Job Changes (Contractual Changes)If Effective Immediately = NoEffective Date = Effective Date from Direct DepositIf Effective Immediately = YesEffective...
On Employe Service Portal(ESC)on standard ticket page how to add a watch list functionality. Please check the attached screen for reference. Kindly suggest me how can we do this functionality.
In ServiceNow HR Service Delivery (HRSD), when a user selects an Assignment Group (e.g., "DataBase"), they may want all members of that group to appear in the same visual style—like a specific color—when added to fields such as 'Assigned to' or any o...
Hello, we're building a lifecycle event in where there is a need to either end the lifecycle case after a specific activity set, or to allow the agent to "extend" the case and have it continue following sequential activity sets. If the agent chooses ...
Hi All,I am trying to deep dive into Content Publishing and I see we have a lot of options in the portal to choose the content format like Rich Text, Banner, Styled content. also I understand Campaigns are a new feature added, so do we have a single ...
Hello, Did anyone here experience some delays when you send emails in the HR but it will take time to have case creation? Sample Scenario:- We did sent emails to our HR email group around 9:00am but it will create HR case around 1:00pm.- Some of the ...
Can someone please confirm on the HRSD package requirement for activating ARC or share the link to the information. To activate ARC (com.sn_anonymous_report_center) for employee relations cases- Do we need separate subscription, or does it come with ...
Hello All, BACKGROUND:I have a record producer on sn_hr_le_case table. In this record producer, there are 2 variables say 'Var1' and 'Var2'.Var1 is a reference field and Var2 is a read-only string field which is auto-populated based on the value sele...
I'm working on Inbound email actions , and I want to configure one functionality that is if any one of the email/notification contains a note i.e. " Do Not Reply to the Email ".So the end user will not able to reply or we didn't able to receive that ...
Ex- There is a "create a HR case" record producer.when I will raise a request with category value is A then 2 checklist testA1 and testA2 will display in the HR case. if I will raise a request with Category value is B then 2 checklist testB1 and tes...
Hi All, I've been trying to translate the values of a reference field, but it doesn't seem to be working as expected.The reference field values display the user's name and position — the position value needs to be translated. This field refers to the...
I have a situation where our client wants CoE Security Configuration delegated to their HR Admin (without the system admin role), however the client doesn't have the Employee Relations application installed. For some reason accessing CoE Security con...
