Issue with Now Assist Panel

[Balakrishna_ABK]

Now Assist panel is not showing any messages and keeps on loading in non production instances.

Anyone faced similar issue please let me know anything to update 

[Ankur Bawiskar]

@Balakrishna_ABK 

did you clear instance cache using cache.do and then loguot and login and see?

[PrashantLearnIT]

Hi @Balakrishna_ABK 

Is your plugin updated, please check once, similar issue I have faced.

[glideFather]

Hi @Balakrishna_ABK,

go to https://yourinstance.service-now.com/now/now-assist-admin/now-assist-panel 

and try to turn the NAP off and on again.

Eventually check the configurations in Assistants:

https://yourinstance.service-now.com/now/conversation/settings/assistants

and configurations here:

https://yourinstance.service-now.com/now/now-assist-in-virtual-agent-nap/setup/params/assistantid/7bd9820f14475650f87711349c1171be

Last but not least - the Docs - https://www.servicenow.com/docs/r/yokohama/intelligent-experiences/configure-a-now-assist-skill.html 

[Balakrishna_ABK]

Hi @glideFather , thanks for your valuable info.

any suggestion how to activate/deactivate now assist in search bar of portal