Issue with Now Assist Panel

Balakrishna_ABK
Tera Guru

4 weeks ago

Balakrishna_ABK_0-1768202078882.png

Now Assist panel is not showing any messages and keeps on loading in non production instances.

Anyone faced similar issue please let me know anything to update 

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4 REPLIES 4

Ankur Bawiskar
Tera Patron

4 weeks ago

@Balakrishna_ABK 

did you clear instance cache using cache.do and then loguot and login and see?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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PrashantLearnIT
Tera Sage

4 weeks ago

Hi @Balakrishna_ABK 

 

Is your plugin updated, please check once, similar issue I have faced.

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GlideFather
Tera Patron

4 weeks ago

Hi @Balakrishna_ABK,

 

go to https://yourinstance.service-now.com/now/now-assist-admin/now-assist-panel 

and try to turn the NAP off and on again.

 

Eventually check the configurations in Assistants:

https://yourinstance.service-now.com/now/conversation/settings/assistants

 

and configurations here:

https://yourinstance.service-now.com/now/now-assist-in-virtual-agent-nap/setup/params/assistantid/7bd9820f14475650f87711349c1171be

 

Last but not least - the Docs - https://www.servicenow.com/docs/r/yokohama/intelligent-experiences/configure-a-now-assist-skill.html 

_____
No AI was used in the writing of this post. Pure #GlideFather only
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Balakrishna_ABK
Tera Guru
In response to GlideFather

4 weeks ago

Hi @GlideFather , thanks for your valuable info.

any suggestion how to activate/deactivate now assist in search bar of portal

Balakrishna_ABK_0-1768228081329.png

 

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