Issue with Workday Integration for Fetching Job Profiles

[Jay]

Hello @Susan Britt, @Ankur Bawiskar , @Uncle Rob , 

I am encountering an issue with our Workday integration when fetching Job Profiles. We are utilizing out-of-the-box (OOB) flows, specifically "Get Job Profiles" and "Get Job Profile Service."

Upon running the "Run Workday Integration" flow today, the following error occurred:

"Flow Designer: Operation(Run Workday Service.If$3.389457f51b92545067817669cc4bcbd5.DYNAMIC_FLOW_BLOCK$3.getFlowOutputs) failed with error: com.snc.process_flow.exception.ProcessAutomationException: Call block 'Get Job Profiles Service.DS_action_wrapper-96da5f22dbeb5010127e3764e2961940.96da5f22dbeb5010127e3764e2961940.Datastream$1.item$1' failed. Detail: Error: Cannot read property 'Job_Level_ID' from undefined, Detail: Cannot read property 'Job_Level_ID' from undefined." please refer attached images for more info.

It's important to note that these OOB flows are read-only and were functioning correctly prior to our upgrade to the Vancouver Patch 10. However, I'm uncertain if the issue is related to the upgrade, as the flows are not yielding errors in production, though they are also not retrieving any data from Workday.

Please provide guidance on how to resolve this issue or suggest any potential steps we should take to investigate further.

Thank you for your assistance.

Best regards!
Jay

[Susan Britt]

Hi Jay,

I haven't run into this error, but don't think I've ever used the Workday integration out of box either.  🙂 Have you confirmed your ISU has the right access within Workday to retrieve the information?  Somewhere around the Utah release (not sure exactly when), the steps that need to be completed in Workday changed.  

I didn't see anything about this in the Known Problem portal.  It may also be worth confirming if the Workday HR Spoke and/or HR Service Delivery Integration with Workday plugin/apps need to be updated.

[Jay]

Hello Susan,

Thank you for your response.
We haven't made any changes to the job profile since the beginning. However, we are using custom subflows for the remaining checkboxes. The flow runs correctly when we uncheck the checkbox for the job profile.

[Saroja D]

It appears to be an access issue. Please check if permissions have been provided for the particular field. 

[Uncle Rob]

If the thing worked prior to upgrade and there were no changes to the flow then get submit a support ticket.
I'd kick & scream about it too, since its a production flow that no longer works.

It also strikes me that this is doing the work in a subflow.  Did you validate the inputs were what you were expecting?