IT Option remove form Portal

[Ramjee]

I want to remove the IT option from the ESC portal please refer to snap.

[Shruti · Accepted solution]

Hi,

Navigate to Service Portal -> Portals
Open Employee Center portal

Click Employee Taxonomy related list

Deactivate IT Child Topics in the related list

[Ramjee]

Hi Shruti,

thanks for the quick response it's really helpful.

[Mark Roethof]

Hi there,

It could be Taxonomy, it could be a Menu Item.

Is this an out-of-the-box San Diego instance? If so, most likely Taxonomy.

Navigate to Service Portal > Portals, select your portal (Employee Center?), and see the Taxonomy related list. If it's a Menu Item, then open the Main menu associated to your portal, and see the related list Menu Items.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Neha Sharan2]

Hi Mark,

I am trying to remove IT option from EC portal. But option is not getting removed.