Journeys Page in Employee Center Question

maxstnr
Tera Contributor

8 hours ago

Hello, I am currently learning about Journeys in HRSD Enterprise and am confused on one of the functionalities that I'm having trouble finding an answer to in the documentation. 

 

I see that the Journeys option in the More Menu of Employee Center only comes up if you are an employee on a journey or manager who can create a journey. I see that when a manager creates a journey for their employee, the employee can open the journey page and see the "My Journeys" tab. However, I noticed that if an employee opens a journey themselves through a catalog item, then they also see "My team's journeys" and "Task Templates" tabs on the Journeys page. Looking at documentation, I found journey owners with active journeys for their team see the Team journeys tab - but why does that apply to a journey they opened for themselves?

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Matthew_13
Kilo Sage

4 hours ago

Your on track; this is one of those HRSD behaviors that makes sense once you know the rule, but is not explained clearly in the docs.

What’s happening is that Journeys uses “journey ownership,” not manager status, to decide which tabs to show.

When an employee launches a journey for themselves from a catalog item, ServiceNow treats them as the journey owner. The platform assumes that anyone who owns a journey might also create or manage journeys for others, so it automatically shows the My Team’s Journeys and Task Templates tabs — even if that person isn’t a manager and doesn’t have direct reports.

When a manager creates a journey for an employee, it’s different:

  • The manager is the journey owner

  • The employee is just the subject of the journey
    So the employee only sees My Journeys, because they didn’t initiate or own it.

The documentation mentions “journey owners with active journeys for their team,” but it doesn’t clearly call out that self-initiated journeys also make you a journey owner. That’s why the wording feels misleading.

In short basiclly:

If you start a journey yourself, ServiceNow considers you a journey owner — and journey owners get extra tabs by default.

Most our customers either restrict who can launch journeys, hide those tabs with UX rules, or just explain this as a UI quirk so it doesn’t confuse users. I hope this helps my Friend!

 

@maxstnr - Please mark as Accepted Solution and give a Thumbs Up if you found Helpful!!

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