KB Feedback Popup - Mandatory

basantsoni · ‎05-19-2022

Hello Friends,

We are using HRSD Application and HR Portal and in HR portal - When users open KB Articles and bottom - options are coming to rate this article and Is this helpful or not and when we click on those options a feedback popup is coming, when users select not and give rating 3 or less than 3 then feedback popup details should be mandatory.

Please help us, how we can achieve this.

thanks, Basant

Community Alums · ‎05-19-2022

Hi @basantsoni ,

You can write a UI policy like this :

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

View solution in original post

Community Alums · ‎05-20-2022

did you try what i shared?

if yes..then share here

basantsoni · ‎05-20-2022

Hi Sandeep, Yes, I have written UI policy. PFA Belo. but, we would like to make comments section mandatory when users select helpful - no or rating is less than 3.

Community Alums · ‎05-20-2022

You have not applied the conditions which i shared. Please do that and it will meet your expected requirement. follow my 1st answer with screenshot.

basantsoni · ‎05-22-2022

Hi Sandeep, Thanks for your reply. But I would like to correct requirement again. we have to make Details Mandate into pop-up when helpful is no and rating is less than 3 or 3 . I'm sharing my PDI instance details, If you can check and fix this issue Pls . abel.tuter and Password is MyHcl@123 .

https://dev90584.service-now.com/

basantsoni · ‎05-23-2022

Hi Sandeep, Thanks for your reply.

But, Here I would like correct my requirement we have to make details mandatory when other is selected in feedback form for rating is 3 or less or Helpful is NO.