KB Feedback Popup - Mandatory

[basantsoni]

Hello Friends, 

We are using HRSD Application and HR Portal and in HR portal - When users open KB Articles and bottom - options are coming to rate this article and Is this helpful or not and when we click on those options a feedback popup is coming, when users select not and give rating 3 or less than 3 then feedback popup details should be mandatory. 

Please  help us, how we can achieve this.

thanks, Basant 

[basantsoni]

Hi Sandeep, If you want I can share my PDI details with you so that you can take a look. 

[basantsoni]

Hi Sandeep, We have written a custom on before BR to KB Feedback table based on conditions to check if comments are mandatory. 

[ankitjambhale]

can you provide the business rule here or screen shot, I want to implement the same functionality

[arnoh]

I have to agree with OP, this is not the solution! The actual solution can be found here: https://www.servicenow.com/community/developer-forum/make-details-on-sp-knowledge-feedback-mandatory...