Knowledge Article Flagging: User Notifications

nalos24
Tera Contributor

‎08-09-2024 04:41 PM

Hello! I have two questions: Washington DC Instance

 

1. When a user flags an article, I would like to notify them once the article has been updated. How do I set this up?

2. Is it possible to display the number of flags and comments to avoid others who may flag that same article for the same reason?

 

All of this needs to be applicable to only one Assignment Group.

 

Thank you in advance for any assistance!

 

0 Helpfuls
  • 362 Views
1 REPLY 1

Community Alums
Not applicable

‎08-10-2024 09:49 PM

Hi @nalos24 ,

You can configure a email notification like below whenever a article gets flagged:

SandeepDutta_0-1723351597467.png

There is no OOTB way to display the number of flags and comments unfortunately.

However ,Flagging a knowledge article adds a public comment as Comments for flagged articles should only be visible to the author, the user who entered the comment, or the KB owner or manager. 

 

0 Helpfuls