Knowledge article link in agent assist - need to redirect to portal view

[Akila reddy1]

Hi,

In the HRSD cases, we have agent assist. In agent assist we link a KB article to the HR case.

We have a URL to KB article to view, when clicked on the link, currently it redirects to backend view of KB form.

Currently:
/now/nav/ui/classic/params/target/%2Fkb_view.do%3Fsys_kb_id%3D3e4470a64761b11061576949736asdads

Ideally:
/esc?id=kb_article&table=kb_knowledge&sys_kb_id=3e4470a64761b11061576949736d1234

Even Better:
/esc?id=kb_article&sysparm_article=KB00XXXXX

Any help / suggestion is much appreciated.

Thanks!

Akila

[Bhavana Byreddy]

@Akila reddy1 @Mohammed Unwala  @Michael Scepano did anyone find a solution for this ?