There is one requirement where I need to get a particular knowledge article links in the virtual agent bot when someone types the metadata of that particular knowledge article. How can I achieve this?
Thanks for the response....but I am facing issue when searched through the meta of the knowledge article. For some meta words it's bringing up the knowledge article in the pat but for some meta words it is bringing another knowledge article or bringing up some pat topic which has similar title which is there in the meta of the knowledge article. Could you please let me know if there is an solution to this?
