Knowledge Update Report

Kate Paterson
Tera Contributor

I have a report that shows knowledge updated on a monthly basis.  Just wondering if retirements are considered updates? 

 

2 ACCEPTED SOLUTIONS

Paul Curwen
Giga Sage

Depends on your report use case, but I would say yes include them unless you have another report of retired KB articles, then they can safely be removed from this report. 

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

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Robbie
Kilo Patron
Kilo Patron

Hi @Kate Paterson,

 

Unless you've added a filter to exclude Articles that have been retired, they will show. However this is easily fixed by adding a simple filter as shown below:

 

Screenshot 2024-09-12 at 11.09.03 1.png

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

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3 REPLIES 3

Paul Curwen
Giga Sage

Depends on your report use case, but I would say yes include them unless you have another report of retired KB articles, then they can safely be removed from this report. 

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

Robbie
Kilo Patron
Kilo Patron

Hi @Kate Paterson,

 

Unless you've added a filter to exclude Articles that have been retired, they will show. However this is easily fixed by adding a simple filter as shown below:

 

Screenshot 2024-09-12 at 11.09.03 1.png

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

AndersBGS
Tera Patron
Tera Patron

Hi @Kate Paterson 

 

In general yes, they would be included, but it’s based on the report that you have created.

 

I’d my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

 Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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