Lifecycle Activity Owner Group

[Kohei Tominaga1]

Hi,

While learning the lifecycle event configuration, I have a question about the owner group on the activity configuration.

According to the Docs, the owner group is responsible on thier activities and the activities can be configured by the owner group.

https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-re...

My question is that which instance the configuration by the group member to be done. Directly in the Production? Or in Development?

If the latter, who and how capture the update into update set? In my understanding, the owner group member with the lifecycle event writer role cannot access to the update sets and also cannot migrate update to other instances

[Susan Britt · Accepted solution]

This would be an internal process, but I would recommend this work be done in your lowest sub-prod instance and be migrated up as usual.  It's too easy to get the instances out of sync.  Lifecycle Events can have major impact and need to be in sync between your instances.  

You are correct, the role alone to modify those templates/activities does not give them admin access to create update sets.  You could potentially provide these business groups the appropriate roles in your lowest instance to do so and establish some citizen development that is governed, tested and controlled by your platform owners.  

[Kohei Tominaga1]

Thank you for your comment and suggestion.

I know that citizen development framework but do not understand the details of it. Do you know any document or article of servicenow best practice?