Lifecycle Event not getting triggerred

[Saksham23]

I created a new HR Service and linked the New Hire onboarding (demo) record producer to it.
Then I created new lifecycle event which has trigger as immediate and after I submitted the record producer form, the case was created but the Lifecycle event was not triggered it seems and the tasks were not created.
Event type was onboarding.

As I am not using OOTB HR service for onboarding , I tried to change trigger of LE to HR service & defined my new HR service but still the LE didnt trigger and no task were created,

Can someone suggest what could be the issue here 

[Community Alums]

Hi @Saksham23 ,

 CAn you share some screenshots of your all the LE service configurations and LE activity sets.

[Saksham23]

[Community Alums]

Hi @Saksham23 ,

Your HR service Configuration is not complete, that's why you are getting an issue!!

You must use the "Template" field, "case options", etc, use the below example for your reference:

[Community Alums]

Hi @Saksham23 ,