Lifecycle Event - Task Order on Case

[Denae_S]

I have a Lifecycle Event setup for our onboarding process.  Within an Activity set I have 10 tasks that get assigned to an Onboarding Agent, none of them have a due date as the process is open as far as timing based on each new hire situation.  Right now it appears that these are randomly created in an unspecified order on the case. 

Is there a way to order the tasks so they are created/appear in a specific order on the case?

[Lucy Curran]

Hi @Denae_S on the lifecycle event there is the option to sort by 'display order' . When you have this selected, then the activities will display according to the display order on the activity. Let me know if that helps!

[Denae_S]

I already have it set to Display order, but this is not impacting the order of tasks in the case for the case owner.  It looks like they are in the display order on the portal for the opened for.  

[rameshwar berad]

Thank you..!!!

I have a question: if display order is same then which activity should be triggered first.

Thanks in advance..!!

[Sean Antle]

To specify the order of activities, you will need to use an Activity Container.