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Resolved! HR Task not visible to new user (onboarding)

Hi, I'm working on this OOTB onboarding request in my personal developer instance (Kingston) and there is a HR case generated to "Request a background check". From this case I've created a task for new employee "John Doe" to complete and sign "backgr...

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questsal78 by Giga Expert
  • 1863 Views
  • 2 replies
  • 1 helpfuls

Impersonate in HR Service Delivery

Hi In my instance I have a user with HR roles and Impersonate role. When this user Impersonate a user with Itil and HR roles, it's possible to access to ITSM applications and modules (Incident, Change, Problem, etc) but hr applications and module (Ca...

giuseppem by Kilo Sage
  • 1476 Views
  • 2 replies
  • 1 helpfuls

Resolved! Finding HR Cases in HR Service Portal

Hi, As per documentation, I should be able to navigate through HR cases assigned to me (and other criteria) via Employee Service Center (HR Service Portal), I'm unable to find this. Can anyone please help me what I'm missing here? Instance: Kingston ...

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questsal78 by Giga Expert
  • 2651 Views
  • 6 replies
  • 1 helpfuls

Resolved! ServiceNow Certified Administrator. What are next steps?

Hi guys,Currently I'm employee and working on a company and I've successfully passed ServiceNow Certified Administrator.Now I've a several questions:1. Probably stupid question, but: What are the benefits of this certificate? How can I use it?2. Is t...

stryker129 by Mega Guru
  • 2443 Views
  • 8 replies
  • 8 helpfuls

how to hide all hr cases from impersonators

OK so was working on an HR roll out today and it occured to me, I don't want to disable impersonating hr people <they may have an issue in Service Now that i need to impersonate to test> but i don't want anyone impersonating an hr person to be able t...

randrews by Tera Guru
  • 1230 Views
  • 5 replies
  • 2 helpfuls

Resolved! where can i learn about OOTB HR workflows ?

where can i learn about OOTB HR workflows ? i would like to see and learn about the HRSD OOTB workflows: what are the capabilities ?what is the process for implementation ? Best practices ? Release notes / specifications ?   Thanks ahead

Ramish by Kilo Contributor
  • 2187 Views
  • 3 replies
  • 3 helpfuls

Document Preview in HR Task

Hi I want to preview and generate document using Ui Action "Document Preview". For same HR Service I need to have different Document Template depending on some fields in HR Case (ex Company) At moment, I can refer to a unique PDF template. It's possi...

giuseppem by Kilo Sage
  • 1162 Views
  • 2 replies
  • 2 helpfuls

Resolved! HR Case closed complete but still active

Hi, We got this HR module in Istanbul (had it in Helsinki) and now we are looking to implement it. I've tested all HR catalog items and everything works fine except onboarding and offboarding requests. When all tasks are closed, HR case changes to "C...

questsal78 by Giga Expert
  • 1463 Views
  • 2 replies
  • 0 helpfuls

PDF Field Mapping Advanced Scripting

Hello,  How can we use the advanced scripting within the PDF Template Field Mapping?  For example, I have a field on a form called Account Number that I need to map to a field in a custom table.  The custom table name is Federal Onboarding Questionna...

melina1 by Giga Contributor
  • 3262 Views
  • 3 replies
  • 4 helpfuls

Import photos using Workday Integration

***The instructions below are for the global plugin version of HR Service Management and Workday integration. As I migrate and test with the Scoped App versions, I will provide any necessary updates.***After running across the thread Import user phot...

Prerequisite for CIS-HR certification

Greetings, I am planning to give for exam for CIS-HR certification. As per the syllabus "Candidate must complete CSA Admin and Implementation certifications". Can anyone confirm if the Implementation certification is mandatory for CIS-HR certificatio...

Shambo by Kilo Expert
  • 1783 Views
  • 6 replies
  • 4 helpfuls

Resolved! Widget Error in hrportal

When try to open HRPortal page return error as in attach,  This error happen after some customization in HRJ Dashboard,  I have just added and then removed some widgets "HRJ Dashboard Case List",  Who can help me? Regards.  

giuseppem by Kilo Sage
  • 1411 Views
  • 2 replies
  • 2 helpfuls

Resolved! Is there a way to set the record producer 'redirect to' field to default to blank, rather than the generated task record or catalog homepage?

Currently the redirect to field only has: Generated Task record: Redirects to the task record created using the record producer.Catalog Homepage: Redirects to the service catalog where the order for the record producer is placed. I am trying to add a...