Close the Life Cycle Event Case
Hi, How to close the Life Cycle event case using Activity. I'm using two activity sets. After completion of these two I need to close complete the LE Case automatically. Thanks SMORA
Forum Posts
Read operation on table 'sn_hr_core_case_total_rewards' from scope 'Global' was denied because the source could not be found.
Hi Everyone, I'm stuck here. I created a new HR service under Total Rewards table [sn_hr_core_case_total_rewards]. Working pretty fine until I encountered this recently when I updated the hr service assignment group to a new one. When I use my own us...
Resolved! Inbound Email Filters - Need help
Hello SN Comm, I am looking for some help to see if anyone has dealt with and/ or changed the instance's email filters. I have been noticing that many legit incoming emails to our system are being ignored based on filters from the system. The two tha...
Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person field i
Hi, Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person fie...
Failed to load PDF document error
The Sign Document HR task works in Dev. However, after cloning to Test, I receive a "Failed to load PDF document error". Screenshot attached. Thanks for any help to resolve this issue.
Resolved! Adding an approval for HR case management setup without tasks
We have HR case management setup in our organization. Someone has asked if an approval can be added to a record producer form from the HR service portal. I don't think we're task based so, would it be difficult to add an approval process to specific ...
Resolved! How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user
How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user. For Example : we have a field in HR profile by name "Employee Status".If i have to restrict the visib...
In 'case_creation" UI page , need to Mandate "Opened For" and default it to empty on load.
The below is the HR New case Creation Ui page . In 'case_creation" UI page , I need to Mandate "Opened For" and it should NOT get auto-populated with the value filled in" Search for Employee" field . Is there any way to configure it in the "sn_hr...
Error "Script source code logged to browser console" Occuring in ESC?
I am getting the following error when I try to submit a record producer thorugh my ESC. Please provide your suggestions.
Resolved! Client Script - getting date value
Hey there SN Comm, Looking for some help with a client script please. Requirement:Date field called 'Deadline' - When entered/changed, I need another field called 'Timing', to display certain choices: If Deadline = today (timing = "overdue") If Deadl...
Resolved! Looking for LMS and training delivery solution using ServiceNow
Hi everyone, We are trying to figure out a solution to delivery training content via ServiceNow. We have come-up with few options but would be interested if there is anyone that has done something similar and would like to share their experience and ...
Multiple Shared Inboxes to Case Creation
Our HR department has MANY shared inboxes for employee requests. These inboxes are "messy". They also receive mail from a variety of sender types; not only current employees, but former employees, new hires, external candidates, government agencies...
Resolved! Unable to delete a workflow
I am unable to delete a workflow I created and also It seems to be in published state even after i checked it out. Please help me out.
How to copy records from global to scoped
Hello All, We are planning to move from global application to scoped application. We should move all the records (incidents, problem, cases...... not scripts, record producers..etc) present in global space to scoped. When I try running a fix script t...
Resolved! Fix Script Help - updating multiple HR Case Records
Hello SN Comm! I am working on script a Fix Script, in order to update many, many records for HR Cases. Here is what I have as of right now: var gr = new GlideRecord('sn_hr_core_case'); gr.addQuery('topic_category', 'system issue'); gr.addQuery('topi...
