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Resolved! Reference Qualifier help

Hey SN Comm, I had recently built an out of office function within our instance. The objective is to have users put in their out of office dates, and when then do they are ignored from being assigned Cases and Tasks. Within the Assigned To dictionary...

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Data Subject Access Requests (DSAR) in ServiceNow

We are currently implementing ServieNow as a case management tool within our organisation. I'm keen to find out if there are any standard processes, reports, workflows etc built into ServiceNow that aid in the reporting of data form the system, speci...

Matt Lodge by Tera Expert
  • 3075 Views
  • 4 replies
  • 1 helpfuls

Trying to set a scheduled report to run quarterly

Hi, I am trying to schedule a quarterly audit report to run every 3 months, on the 15th of the month (April, July, October, January).  The report's filter is set to pull data for the "Last  months". When I set up the schedule using "Periodically", I ...

jrusso by Tera Expert
  • 3794 Views
  • 3 replies
  • 5 helpfuls

Resolved! How to count clicks to external links?

On our service portal we have a number of hyperlinks to other HR tools at the top.  Is there a way to see how many times each of these has been clicked? We don´t have the performance and analytics plugin activated. 

Resolved! Created a new COE - Unexpected Behavior

Hello everyone, hopefully someone out there knows the answer to these questions....   Background:  We had a need to create a custom COE in our HRSD application within our Kingston instance. This is a brand new instance so we have nothing to worry abo...

HR Case data and associated table clean up

We have a requirement to delete all closed HR cases and all related tables, after a certain amount of time. This is to comply with GDPR. Where can we get the list of tables that would need to be cleaned up as part of this exercise? What is the best a...

Dsinghal by Kilo Expert
  • 1526 Views
  • 2 replies
  • 0 helpfuls

Resolved! OFFBOARDING Cases

Hi Folks, I am familiar with SN but newbie in HR application.  I would like to get your recommendation in addressing our Business need.  This is about the INACTIVE HR Profiles or users that we would still like to handle post offboarding process.  We ...

cspra by Giga Expert
  • 2776 Views
  • 7 replies
  • 2 helpfuls

HR & Workday Deep Links

Has anyone had success with a workday transaction level deeplink in ServiceNow HR?  I found a thread from 3 years ago that said it was a workday limitation and have seen nothing further.  Currently can deeplink away but only get to the front end logi...

Tables used in HR when adding fields to form

Hi All, I have several forms with unique fields that I need to add to a table in HR in order to map the fields. Which table should I use? Should I create my own table and extend? Should I add to the HR profile table? Please help, which table should I...

Resolved! Function getGlideObject is not allowed in scope sn_hr_core

I'm receiving an error whenever a case record's active status changes to false. This is within the scoped HR app Human Resources: Core. The error I'm getting is "Function getGlideObject is not allowed in scope sn_hr_core". I tracked this down to an O...

leahdany by Giga Guru
  • 2221 Views
  • 1 replies
  • 1 helpfuls

What are your knowledge categories?

We are just starting our HR knowledge base and are having some difficulties deciding on categories that can be used globally.  I'm curious what other people have done. What categories do you use for HR knowledge?  Are you a global company?  Do you ha...

amyv by Giga Contributor
  • 2272 Views
  • 2 replies
  • 7 helpfuls

CIS HR exam questions dumps

Anyone who has taken and cleared the CIS HR exam please let me know what questions you recall that were on the exam so that way I can better prepare myself a study guide to study from. You can attach the questions recalled onto a word document and se...

Arjun25 by Tera Contributor
  • 6517 Views
  • 2 replies
  • 3 helpfuls

Setting up inbound email to create a case

This may be a very basic question, but can someone explain to me how to use the 'sn_hr_core.hr_email' property to create cases. The Inbound action indicates that if the recipient contains the value in this property, then a case will be created.   How...

Sabrina10 by Kilo Guru
  • 2958 Views
  • 5 replies
  • 1 helpfuls