list of hr services

[Vivekanandan1]

I just need a list of HR Services, typically a standard list of service catered by an enterprise from all walks of an employee through the organization.

[Community Alums · Accepted solution]

HI @Vivekanandan ,

The HR data model is defined as follows : 

HR COE (Centre of excellence) Table where the HR cases are created
e.g. PAYROLL
   Topic Category First level of categorization (Consider Category on the Incident table)
   e.g. PAYROLL ADMIN
       Topic Details Second level of categorization (Consider sub-category on the Incident table)
          e.g. DIRECT DEPOSIT
           HR Service is the key field based on which mostly the routing of the cases are defined
           e.g. PAYROLL SETUP/ DIRECT DEPOSIT SETUP

Ideally, HR services has no specific ideology that you should this or you shouldn't have this HR service as part of your HRSD solution.

I think this really depends on your HR service scope and there is no standard solution. Below is our catalog, which is fairly short and simple. One thing we made sure is that we use the same categories and sub-categories for the HR Service Catalog as well as for the HR Knowledge Base(s) - as a common reference framework. here is an Example for one COE which is HR core which includes your case and knowledge management. you can go with other COEs too whatever is in the scope of your organization.

Category	Sub-Category
Recruiting & Onboarding	Recruiting
	Onboarding & New Joiner Integration
	Employer Branding
Learning & Development	Training
	Leadership Development
	Vocational Training
	Talent Management
	Organizational Development & Change Management
	Succession Planning
Performance  Appraisal	Performance Appraisal
Compensation, Benefits & Pensions	Benefits
	Bonus
	Compensation
	Pensions
	Payroll
	Employee Suggestion Program
	Grading
Personal Data	Certifications & Reference Letters
	Employee Data Management
Time & Absence	Leave & Absence Management
	Time & Attendance Management
Transfers	International Transfers
	National Transfers
Health & Wellbeing	Employee Assistance / Social Services
	Occupational Health Management
	Workplace Health Promotion
	Medical Emergency Management
Labor Relations Management	Social Benefits
	Employee Handbook
	Settlement of Interests
	Workers Council
HR Internal Services	HR IT
	Governance & Compliance Management
	Labor Law
	Project & Program Management
	HR Case & Knowledge Management
	Process Management
	Organizational Data Management
Reporting & Planning	Workforce Planning
	Reporting & Controlling
Leaving & Off-boarding	Retirement
	Leaving our Organization

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Renee1]

Do you have the updated list?

[Susan Britt]

The OOB HR Services is a great starting point. As Sandeep mentioned, there isn’t necessarily a standard list for all enterprises. It would depend on the organization, structure, as well as how mature the processes are. For example, if Benefits are managed through a 3rd party vendor, you may only offer a service to ask questions and have only knowledge articles pointing employees to the 3rd party site for enrollment and changes. If mature, you could redirect from portal to the other site or even allow the change within ServiceNow and integrate over to the other site. It’s best to review OOB and meet with the different HR departments to see what they offer/support and build accordingly.