Manager change during Onboarding

Casey4
Tera Contributor

‎03-21-2023 05:08 PM

I need to update the manager on the onboarding lifecycle events when the manager has changed in the system of record.  Where would i go to update this change so it automatically changes to whatever is being brought on from the HR Profile or the user profile integrations

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Community Alums
Not applicable

‎03-22-2023 07:49 AM

Hi @Casey4 ,

Once the HR task has been assigned to the User's manager, even if you change the manager's name in the HR profile, it won't get updated automatically.

You will need to manually change the Assigned to in the task itself.

For example, in the below task:

SandeepDutta_0-1679496543035.png

 

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Casey4
Tera Contributor

‎03-31-2023 01:28 PM

so we cannot write a script or use a business rule or workflow to update the manager on the LCE case?

 

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