Manager of a group with HR Admin role is unable to add users to group.

[Akhila8]

After NewYork Upgrade, Manage of a group with sn_hr_core.admin role is unable to add users to group, He is able to go into Group, click on EDIT, select users and then save. But the system is actually throwing a message as below.

Gone throw https://community.servicenow.com/community?id=community_question&sys_id=5355ec42dba8fb405ed4a851ca96... but in roles table, Assignable BY is also present as sn_hr_core.admin.

This worked fine in Madrid. Earlier in Kinston or so this Issue was identified but now unsure of the Fix now. 

Any small Info would help!!

[Akhila8 · Accepted solution]

The PRB: PRB1358656 is fixed in Orlando and New York Patch 6 releases

Temporary workaround given by Service now :

Solution Proposed:

There is already a problem record: PRB1358656 for the issue which is under 'Testing' state.
As a workaround, you can add 'sn_esign.admin' or 'sn_hr_core.admin' to the 'Assignable by' field of the role: 'sn_esign.admin' .

[shanmukhasai]

Hello Akhila,

Did the solution work for you? I tried updating the 'Assignable by' field of the Role, but still the issue remains.

Please let me know.

Thanks

[Akhila8]

Yes, the solution worked for me, can you brief out the issue if it still remains, Sorry for the late reply, I some how missed this.

[Praveen23]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113558

Please refer to this knowledge article. this worked for me and a very good article too. Please mark as helpful if this helps anyone in the future