@mention functionality is not working in HR form view for worknotes and additional comments

[sainath reddy]

while mentioning @mention functionality in HR form the functionality is not working in HR form view for worknotes and additional comments.what should I do to resolve the issue

[Mark Manders]

How is your notification configured? Does it exempt certain tables?

[Community Alums]

Hi @sainath reddy ,

1. Open your Instance

2. Impersonate any user, for example "System Administrator"

2. Navigate to "HR cases"

3. Open one of the HR Case record

4. Go to Notes section

5. Click on Activity filter

6. Uncheck "All" option

7. Reload the form

8. Try using the @mention functionality in one of the journal fields ("comments"/"work notes")

Also, refer to https://www.servicenow.com/community/hrsd-forum/issue-with-activity-stream-mention-email-notificatio...