Multi variable set not getting copied to HR case

[samadam]

I added the multi variable set to a record producer for HR case, but it is not getting copied over to description. The script include hr_ServicesUtil has code to do it.  It copies over other variable sets. Any one saw this before?

[hvrdhn88]

Hi @samadam : It should work. May i know what exactly do you see in description field on HR Case ?

Have you created HR service and tagged your record producer and other details on it ?

Doc link : Configure a record producer for an HR service 

Thanks,

Harsh

[samadam]

Yes, It copies over another 2 variables I have. This is what I have in the RP 

new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);

[samadam]

In the description I see the following

test 
The following fields have been provided:
Deploy date?: 2024-06-08

test - This is a field from another variable set.

Deploy date - Variable on the RP

[hvrdhn88]

@samadam  Are you trying this on your personal instance ? if yes i can try to quickly troubleshoot this .

else you can debug the script include function _getProducerQuestions() , add the log to check what exactly the questions variable returning on it. 

I checked on my PDI with new RP and its working fine. 

Thanks,

Harsh