HR Offboarding
Hi All, I would like to know if there is OOTB HR offboarding form and functionality in Orlando release. If not, how can I acheive it , How do I need to start the process of Offboarding ?
Forum Posts
Integration SN SuccessFactors Pull To-Do's
Hi Colleagues, here again a question regarding the integration between SN and SuccessFactors. Prelude: I was now able to establish a connection between my SN instancen and the corresponding SuccessFactors instance. It works that far, that the emp...
Resolved! HR Case auto assignment
Hello , Sorry for my question - I am newbie here....Trying to understand Auto assignment of HR Case in my PDI. Enable Skills based assignment on "General Benefits Inquiry" HR service, added skills = HR Benefit 3 agents from HR Tier 1 group has "HR ...
Quick links widget
I have a HR service portal. I have a widget with "quick links" , a list of shortcuts stored by the user. These links come from a sharepoint and the contents are stored into "u_quicklinks" table . The table has two fields, 1)date created 2) URL. I n...
Resolved! Assigning a task to a group of people instead of a single person
Hello, Does anyone know if it is possible to assign a task, from within an HRSD case, to a group of people to review and answer, instead of just a single person? We have several use cases where it would make more sense to assign a task to a group, li...
HR TASK Template , Task Type "Upload document"
Is there a way to make this particular HR Task type "required"? "Upload documents", it appears the task can be "closed complete" without the documents being uploaded.
Resolved! Can I limit the number of entries in a multi row variable set?
I would like to use a multi row variable set to collect direct deposit information, allowing employees to split their deposit into multiple accounts. However, we would like to limit the number of accounts they can use. Is there a way to set a maxim...
Resolved! Automatically redirect users to the new ESC portal
We had previously been using the regular ServiceNow Service Portal (/sp) site, but are in the process of migrating to the new Employee Service Center (/esc) as part of HRSD. I was wondering if there was a way to route users who navigate to /sp to au...
Resolved! Variables to be filled after creation of case from service portal
Hi Experts , We have created a record producer for submitting HR Case and as per requirement there are variables which need to be filled after HR Case gets approved . These variables need to be filled by "opened by" user . i have set this up by makin...
Resolved! Pull personal email into To field when creating email using email popout window from inside HR Case?
Our HR users frequently use the 3 dot menu in an HR Case form to send an email to the Opened for/ Subject Person. In cases where the business email is empty, the To field in the Compose Email popout window does not populate with a value. We would lik...
How to remove chat icon from ESC portal?
I am not able to get rid of chat icon on page.By removing html lines in ESC header,chat in menu item is not showing up.But still below icon is available on employee service center portal: I have deactivated all chat properties as well, but this icon...
Resolved! HR Child Cases being Set to Cancelled
When closing an HR Case, all Child cases are being set to Cancelled. Can someone direct me to what is setting the State of the Child cases as we would rather have them follow the identical state of the parent.
Resolved! Unable to delete custom table that I just create in scoped application
Hi I just create a custom table in Human Resource: Lifecycle Event scope. Now I want to delete this table but whenever I tried to delete it shows this "Delete operation against 'sn_hr_le_bms_le_table' from scope 'rhino.global' has been refused due t...
Short Description Field on the HR case form is populated with HR Service name only in english even if the user's preferred language is different
Hi All, Short description field on the HR Case form is getting populated with the HR Service name only in english for all the user.Even if the user's preferred language is some other language. Any thoughts will be helpful. Thanks in advance. Vidyas...
Resolved! Problem with dot-walking Parent field in extended table
In HR Task list and form layout, i am trying to bring the HR Case "Opened For" and "Subject Person" fields.The Parent field in HR task holds the HR Case number. I thought this can be achieved by dot walking Parent ( Parent.Opened for and Parent.Subje...
