Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How many COEs, HR services do you have?

We are implementing service now (kicked off yesterday woohoo!) and are coming from another case mgt. system where we had 50 topics, 200 categories, 350 sub categories.  Clearly too many.  We know we need to slim it down, but are struggling to identif...

JuliaA by Giga Contributor
  • 4800 Views
  • 15 replies
  • 8 helpfuls

UI policy not setting field Read only

I have an issue where the UI policy is not making the field Read Only even though the field watcher says, Ready Only set to True.    I don't see Client Scripts or any other BR/ACLs or anything else touching the same field and only able to see UI pol...

find_real_file.png
ARP3 by Tera Expert
  • 3066 Views
  • 10 replies
  • 1 helpfuls

Resolved! HR case template fields not defaulting

I am trying to set a default case state for an HR Service by using the HR Case template.  In my personal developer's instance, I modified the General Inquiry HR case template and added the State field with value of "Work in Progress".  I also added t...

Resolved! What are the out of the box Lifecycle Events?

I am hoping someone can point me in the right direction as to where to find what Lifecycle events are out of the box with Enterprise Onboarding and Transitions?   

KirstinR by Mega Expert
  • 2259 Views
  • 4 replies
  • 1 helpfuls

Resolved! Cloud Dimensions Demo data

I recently attended the HRSD Fundamentals class. As I am revising the labs that were given in the book, I am finding it difficult to do these using the PDI. Is there a way to get the demo data for Cloud Dimensions so i can do the labs on my PDI

Dorothy by Tera Contributor
  • 2427 Views
  • 3 replies
  • 1 helpfuls

Resolved! How can we activate the disabled COE

Hi, I am trying to activate the benefits COE but it is greyed out. I also tried in my pdi as well is disabled there also. Checked below property as well but it is for table only :

find_real_file.png
Rishabh13 by Kilo Expert
  • 3489 Views
  • 7 replies
  • 1 helpfuls

ERROR: HR Service is in valid for subject person.

Hi Everyone, While I am raise a new HR case from portal, I am getting an error message like "HR Service is in valid for subject person", I referred few of the questions here but I couldn't find the exact solution for this, Please suggest on the same....

Sanjay33 by Tera Contributor
  • 2860 Views
  • 9 replies
  • 1 helpfuls

Resolved! Checklist for HR task

Dear Experts, I have a scenario to implement an exit clearance checklist in ServiceNow HRSD. Employees and other teams like IT, Security, Employee Manager should complete the exit clearance checklist. The idea is to create an HR Case, create parallel...

gowdash by Mega Guru
  • 5474 Views
  • 4 replies
  • 0 helpfuls

COE Security rules not working

Hi All, I am trying to create a COE Access control policy to restrict visibility of talent management cases to only few groups. the issue is even a user who is not part of the groups defined in coe acl rule is able to see those cases.  1. Will COE ac...

Resolved! Variables editor for HR Task

Dear Experts, I am looking for a way to add variables editor on the HR Task, I configured the formatters in System UI, but it is not working. My requirement is like below. The user submits a record producer to create a caseHR Task 1 is created and as...

gowdash by Mega Guru
  • 2250 Views
  • 5 replies
  • 1 helpfuls