case creation service configuration
In case creation service configuration , try to select table from the task create table. But it doesn't show any table.
Forum Posts
Difference between gs.hasRole(‘abc ’)and gs.getUser().hasRole(‘abc’) if I want to use in acl script
Difference between gs.hasRole(‘abc ’)and gs.getUser().hasRole(‘abc’) if I want to use in acl script. Which one is better. I saw same functionality when using both ways. Please suggest.
Resolved! Hr cases visibility to a certain assignment group and vice versa
Hey all I want to restrict HR cases created for certain HR services(basically two) to a certain group and its members. The HR cases created for these two HR services should only be access or visible to one group. And also the members of the same grou...
How to disable order confirmation pop-up only for order guide ?
Hi, How to bypass order confirmation pop-up from order guide ? I am using order guide as a part of Employee Onboarding process so, If I make glide.sc.sp.twostep system properties to false then it gives me some error. Thank you.
Resolved! Resolved date of an HR Case
Hi, I would like to know if there is a way to determine the resolution time of an HR Case (state= Resolved, not the field 'closed at'), like the field 'resolved_at' on Incident. Thank you for your help.
how to deactivate the functionalities of this plugin com.snc.i18n.traditional_chinese
Hi All, I need to deactivate the plugin ("com.snc.i18n.traditional_chinese"), as this is not possible so i need to hide the functionalities or features of this plugin. Thanks, Harshitha SR
HR Dashboards & Reports
Hi , Can someone help to download the list of OOB reports from HR dashboard and reports, wanted to understand the functionality of each report full in detail. Thank you !!
Resolved! Scripting in HR document templates
We have a requirement for populating a dynamic table in an HR document template so that it can be generated in PDF, printed, and signed by an employee. From the HR document template, we can reference fields on the case but we are not able to pull in ...
Resolved! How summary field is getting populated in kb_knowledge table?
Hi, While creating KB article I've seen there is a field "summary" in kb_knowledge table. This field is read-only referring kb_knowledge_summary table and getting populated automatically on creating a new KB article. I wonder how this field getting a...
How to get Create New Case form for Custom CoE in HR Agent Workspace
We created a custom CoE by extending HR Case [sn_hr_core_case]. We have matched OOB CoE configurations in all areas (that I can think of): Dictionary Attributes, Inbound Actions, Notifications, Layouts/Views, SLAs, Assignment/Matching Rules, ACLs. ...
Resolved! How can I link two HR cases together (parent/child)
I'm trying to link a new HR case (child) to an existing HR case (parent). When looking at my HR case, I have a 'child cases' tab in the related list, with only the 'new' option to create a new child. I'd like to link an existing case. Appreciate yo...
Resolved! Change the sys_popup view on HR Case form
I would like to change the sys_popup view of the user information on our HR Case forms. Currently, it points to the HR Profile view. Can I change this to point to the sys_user view? I understand how to configure sys_popup view, but I want the HR C...
Is there a Offboarding success playbook- need to implement offboarding via lifecycle management globally- need step by step guide
Hello Need product documentation, playbook, best practices, videos - step by step guide to implement Lifecycle events for Offboarding-specifically reduction in workforce. We are planning to create an Activity set for each country. We want to scale th...
How do I create cases from an import file?
We recently added a catalog item and HR Service. However, the team managing this process had been collecting request data and tracking in Excel. They would like to create HR Cases from their excel file so that last year's requests can be included i...
Resolved! Set value on reference field on record producer via client script
Hello all, I am trying to set a value on a field which is reference field( referring to user table) based on a choice field vis catalog client script and not successful so far, can some one please help:
