Currently, when we go to and HR case and select Transfer Case, there are two options. When we select "Transfer with existing case number" it creates a new case and then changes the old case number to the new case number. Ex: Old case: HRC00001 New C...
Hello, I want to make Service portal User Profile Fields Readonly. I followed the below steps. 1.cloned widget name :user profile 2.added code next to the fields I wanted to make as readonly for ex department OOB: <p ng-if="::displayField('sys_user',...
Hi I was configuring COE ACL Configuration. But it looks like its not working. I created a new COE Security Policy for HR Lifecycle Events Case Table, I putted the condition as "State is ready or Work in progress". Then I add group "HR Onboarding". N...
Hello Team. Good Morning, i have created the record producer in HR_case table which have around 10 variables . when i create the HR case from record producer then all variable value store on hr_case table. i want to get the variable value in report...
I would like to see 'Employee Number' while searching for users in the 'Opened for' and 'Subject Person' fields present on the 'Case Details' section of HR case creation UI page: 'case_creation'. I have referred below links and updated the method '_a...
STEPS TO ATTACH KB ARTICLES TO RECORD PRODUCER Navigate to the record producer associated to the catalog item. The easiest way is through the HR Administration > HR Services > Manage HR Catalog path in the nav bar and then clicking the "Edit catalo...
Hello, So we did some modifications in "employee_document_upload" UI Page, and we added "Active" field on the form. What I'm trying to do is to set the Default value of Active = true. Because on the Employee document table, this field default is set ...
Hey experts, I would like to know if we can change the system's default email address <InstanceName@service-now.com> to something else i.e. <MyEmailAddress@myHost.com>? Essentially, my client wants the case to get generated whenever an email is sen...
Hello, How can we change the default currency label (USD) to some other currency? I have deactivated USD as well but it's again showing USD as the default value when the form loads??I want to keep Indian rupee symbol
How can we create a HR case from a email.To what email address we need to send email and with what Subject. please explain step by step
Would anyone know where ServiceNow determines when to show "(Customer Visible)" in the Additional Comments label? I know there are client script that do this for the task table. I am guessing there is something in the HR Application that doesn't pay...
We are having an issue with HR task template reminders not firing. We set a due date for two days after the case was created. Then we configured a reminder template on the Email Content page and used a type = "HR Task Reminder". For "When to send ...
We have a workflow that sends an approval, however even after the approver approves it the workflow does not continue. It was approved through the the portal approval, and you can see it back in the case but the workflow does not progress. The app...
Hello, We have a requirement to fire/skip an activity set based on values in the previous activity set. While doing some initial leg work in preparation, i found an older article in the community about the Advanced script for triggering being evaluat...
Hi All, I'm seeking assistance on how to best pre-populate the email message window when a user clicks on a notification that they get when a case moves to 'Awaiting Acceptance'. To give more context, if the user is not satisfied with the case resolu...
