Hi - I would like to track which HR Cases were 'rejected' by the user during the User Acceptance process after a case is Closed Complete or Closed Incomplete. I know the state doesn't go to "rejected" (ours just goes back to Work in Progress), so it'...
We have a Field called Display Knowledge Articles (Formatter) included in our case forms (not sure if this is an OOTB field). It displays a list of Knowledge articles that may be related to the case. I'm not sure what the current maximum number of ar...
Hello, I have a Record Producer being used to handle HR Onboarding. However, on the RP we have a field which would select different types of onboarding which should then trigger a different lifecycle event; as the activities/acitivity sets would be d...
Has anyone been able to add a UI action on the Incident form to create an HR Case from the Incident? We have done it the other way around, but have not found a way to get from Incident to HR Case. We recently went live with a new HCM system that is...
I have created a reference field in HR Case so I can dot walk to my custom table. Records are inserted to my custom table whenever HR Case is created. And this works fine. However, when I create report against HR Case to display fields from my custo...
Hi, I am trying create a ageing report for the following scenario: Suppose a case has been created on 1st Jan and assigned to the assignment group XYZ. Then the case got transferred to the another group ABC on 5th Jan. Again on 10th the case got re-t...
Hello, I'm attempting to add a related link to the Approvals table to view Knowledge articles during approvals. When approvers are reviewing the knowledge articles, they would like to see the article as it will appear when published rather than the v...
I have HR Service "Employee Equipment Preference" configured to close case when all to-dos are completed. However, when the only task is completed, the state of the case stays in ready state. The "Assigned to" user does receive the following email ...
Hello, I am working with dashboards using the native ServiceNow reporting functionality. I am using a single score report and am having trouble changing the font size of the title. It appears that it is smaller in the report, but once I view it in...
Hi All, We have a workflow in HR lifecycle events application scope, in which we are generating multiple HR tasks at a time under a HR case. One of the task, say task A, is set to be in a "pending" state when generated. This is configured in the work...
I have been working on implementing an Offer Letter HR Service and so far it works pretty good on it's own, but I wanted to get some input on how others think it would best fit in the Onboarding lifecycle. If we need to candidate to sign the offer le...
Hi All, I have create a new custom table 'Allegations' in Human Resources: Core application which is associated to Employee Relations table (there is a reference field on Allegations that refers to Employee Relations table). The requirement is users ...
Hi , I have added few fields on a COE table so the HR agent can fill fields while creating case on the Native Create New Case page . I have followed the link below to create HR Service and and Service Table fields and new Related list . https://devel...
Most companies have restricted populations, groups of users for whose cases should only be viewable by a limited number of HR Fulfillers. For example, maybe the owner of the company, CEO, CFO, would be in a "Executive" restricted population, and all...
Hi, guys can anyone help me that i want to change they select box highlight color (That green one) And Text area border color it comes of focus. I'm working on Take_survey Widget.
