Hey SN Comm! I am looking for some help with an inbound email action. Aside from utilizing the Predictive AI Auto-assign feature in SN (I have a Case open with HI as there is an issue with ours), I want to build out an inbound action to start testing...
Hi , The Assessment instance (asmt_assessment_instance) record is not created when a case is closed. Thus, the case closure notification is not triggered which contains the survey link. Also, let us know the process for the record creation in Assess...
Hi. This is what I am trying to achieve. User opens a HR Case through portalManager approvesAfter the approval, the user gets a new task related to the case, where he needs to add more information.HR Case and related task are updated with the new inf...
Hi, I've been asked to try and move associated emails with a General Case to the transferred case. I've put a business rule in place which should do this. It looks like it works when looking at the sys_email table, but doesn't show up in the acti...
Hi, We raise a HR Life Cycle Case from UI page we would like to get the Subject Person on the short description, 1) On Submit 2) On Change once the parent case subject person is change all the child cases & task will have also changed
We are using Notification Content to send emails to a large audience. We would like the emails to be sent using BCC field rather than the To field in case they 'reply to all'. I reviewed this post: https://community.servicenow.com/community?id=commun...
Hi Community, In Life Cycle Event, I have created the activity sets. In the activity set, I have a few activities that generate tasks. What's my concern here is we can trigger activities in a subsequential manner? Like user first needs to complete o...
I have also tried creating cross scope privileges to read and write from source application to target app in my instance and it still does not work. Any idea about this ?
Is there anyone who configured the Successfactors integration through the SAP CPI platform by using API management? Does it work? Any thoughts about using SAP CPI platform instead of a direct integration with Successfactors would be appreciated.
Hello, I have a requirement where i need to highlight the HR case when the Opened for is VIP on the form the Name of the opened for will also be highlighted in RED in agent workspace. I have implemented it in HR case list service now native view. Th...
We are in the process of implementing Workday HCM. For some of the business processes in Workday, it has been recommended that we have cases created in ServiceNow via integration with Workday to help manage action items in the Workday Inbox needed t...
while i made changes in client role assignment rule, those are not capturing in to update setshow to make them capture
Hi All - I am trying to automatically close an HR0 Case with a particular service when all the associated HR Tasks are closed. I have tried the following After Business Rule, along with some others, but they all have the same result. (function...
Hi, Is it possible to change the font in the fillable document? The fonts are too big after the employee filled up the form. Or should it be adjusted from pdf application? Thanks.
We have two systems (Workday and ServiceNow) to manage HR app and data. Recently we have a requirement to implement HR Document, but we are facing a challenge to decide which app is best choice for HR Doc Mgmt. Can anyone provide some information?
