My Request Filter in ESC shows approved HR cases even if the case is not opened by approver
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2 hours ago
Hi Experts,
When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the HR case is getting disappeared as he/she approved it and this is working as expected. However it is still showing in "My Requests" which should not be the case as the logged in person is only the approver but not the "Opened for" or "Opened by" or "Subjected person". We raised a HI case and HI team said that this is the OOB feature. And asked to edit the "My Request Filter" that is configured for "HR Cases Open". I tried adjusting the script include "sn_hr_core.hr_caseOpenRequestFilterUtil()" however it didnt worked. Can someone help me here ? I need to see the HR cases in "My Request" only if the logged person is the "Opened for" or "Opened by" or "Subjected person" of that HR case but not the approver of the case.
Thanks in advance.
