Create a UI Action:
Navigate to System Definition > UI Actions in the application navigator.
Click on "New" to create a new UI Action.
Fill in the following information:
Name: Enter a name for your UI Action, e.g., "Reopen Case."
Table: Select the table that corresponds to your cases, e.g., "Incident" for incident cases.
Action name: Enter a unique action name, e.g., "reopen_case."
Client: Check the box for "Client."
Show Insert: Leave this unchecked.
Show Update: Check this box to display the button on the form.
Condition: Define the conditions under which the button should appear. For example, you can use conditions like active==false (for closed cases), state==3 (for canceled cases), or any other conditions that match your requirements.
Script: Enter JavaScript code to perform the reopening of the case
function reopenCase() {
current.state = 2;
current.update();
}
reopenCase();
