Negative Survey Feedback—Send Notification to manager

[Mark Geter]

I've searched online and the community for an answer on how to send a notification to the Assigned to's manager when survey feedback is negative. I've attached what I've pieced together so far through my research and knowledge. I created an event, a business rule, and a notification email, which I've attached. Please I am open to alternative means to complete this configuration or suggestions on fixes that can be used.

Use case it: Anything that's 5 and below is considered negative feedback and so is any question that is answered as a no.

I've tried my current configuration and wasn't able to produce an email to be sent out to the manager. 

[Mike_R]

try searching for Metric Result

[Mark Geter]

I was able to find it. What would your recommendation be for the condition?

[Mike_R]

Hard to say without knowing how your survey/responses are setup. I would go to the list view, build your conditions there until the results match what you're looking for, and then copy those conditions to the notification

instanceName.service-now.com/asmt_metric_result_list.do?sysparm_query=&sysparm_view=

My conditions for example look like this

[Mark Geter]

The survey is all Yes/NO and Numeric Scale(anything below 5 is a negative feed back. Should I be still using a string value or something like a Metric Definition?

[Mike_R]

There's a field called Actual Value, maybe see if that will work.