Not able to see journey application in now learning servicenow instance.

Samyuktha7
Tera Contributor

Hi,

 

 I am not able to see the journey application in now learning ServiceNow instance. Let me know what is the problem.

 

Kindly help in this as i am not able to complete task in now learning.

 

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Samyuktha7_1-1721109752899.png

 

 

5 REPLIES 5

Wessel van Enk
Tera Guru
Tera Guru

Hi,

It seems like the plugin is not installed. 
If you search in the menu for ''Plugins'', then you go to the plugin overview.
There you can search all the available plugins and you should be able to download the necessary plugins.
After the installation, you can access Journey's on your instance. 

For an overview of the needed plugins, please see the doc on Journey Management:
Employee Journey Management (servicenow.com)

Hi Wessel,

 

Thanks for the response, can you tell me what the necessary plugins are we need to install for journey application.

 

Employee Center
Lifecycle Events Enterprise
Human Resources Core
Journey Designer
Journey Accelerator

Normally, if you try to install one of the Journey plugins, it will also automatically install the other dependent plugins. 

Mark Manders
Mega Patron

If you can't install the plugin yourself, create a case with NowLearning. The lab instances are provided by them and if they provided one with missing data, you may be missing even more.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark