Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Not able to Update state of HR case (sn_hr_core_case) through script getting error as "Source descriptor is empty while recording access for table sn_hr_core_case: no thrown error Security restricted: Read operation on table 'sn_hr_core_case' from sc

swapnaja jagada
Tera Contributor

When I am trying to update state of HR case from "Awaiting Approval" to "Ready" using script it is showing error as:

"Source descriptor is empty while recording access for table sn_hr_core_case: no thrown error
Security restricted: Read operation on table 'sn_hr_core_case' from scope 'Global' was denied because the source could not be found. Please contact the application admin.
Security restricted: Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contact the application admin to update their access requests."

Can you please help to resolve this issue.

 

 

7 REPLIES 7

susmitha17
Giga Guru

Hi,

Run the same code in fix script with scope as Hr core

tried with the same still getting same error

Mitsua
Tera Guru

Hello @swapnaja jagadale 

Please try again by doing following steps:

1)Navigate to "

2)You can see there multiple records , search for the records having target scope "sn_hr_core_case" and source scope "Global" . Pick your two records.

3)Check the status of those records. If status is "requested" change it to "allowed" and save the records.

4) Run script again

Thanks!