Hi, I am looking for implementing Alumni Service Center. OOB, ASC offers To-dos section.I have query that user after termination can they still see the assigned Tasks under Todos? As per the docs, I see that Alumni users should be created after the u...
Hi Everyone, Can someone please help me on the below query, On record producer form i have start field i want to change the date format YYYY/MM/DD it should change to DD/MM/YYYY for specific record producer field (start date) it should not effect sy...
Hello, we are designing / drafting a Corrective Action process as a lifecycle event. The lifecycle will follow each step of the corrective action process from our first step of verbal warning up to termination. One of our requirements is to allow the...
I have a customer asking to have one workspace for their help desk that responds to both IT and HR inquiries, rather than having to switch between HR Agent Workspace and SOW, I was thinking of adding some HRSD functionality to SOW. Has anyone done...
Hi All, I have a flow using the Okta Spoke that creates a user in Okta after a Lifecycle Event Case is created. After the case is created the Customer of our case receives an email to activate their account in Okta. I have been informed that since m...
Hi All a bit of a random one, need the ability to make a case private so can be viewed only by those in the privileged group but also my the case worker who may not be in this group, is this possible and if so how would you recommend. Thank you in ...
Hi Team, How we can create a PDF template and attached to HR case in Kingston for beginners You have any solution, please share the information. Advance Thanks.
Hello , Please I need the materials for Manager Hub configuration starting from the tabs to the Manager Library, Many Thanks https://www.servicenow.com/community/hrsd-blog/configure-manager-hub-manager-library-content/ba-p/2342078
Hi experts,We are seeing few emails which are sent to users in Email logs but no notification is configured or present in the system.Are these emails created in send email action of Flow designer? How to track these email? TIA
Combed through documents with no success to find the trigger, so asking here. Does anyone know what controls the Ask a question in this dropdown on a case? It runs the OOTB Topic "Ask a question (Template). It runs that for some users, and it is some...
Hello, Is it possible to apply assignment rules when adding a collaborator to a case? For example, if I'm working on a Payroll case and need to add a collaborator from a different group/business area, I am likely to pick the person I know best and w...
Hi , I have created a multi-row variable set name - children_details , having 3 variables- name , age , gender.I want to populate a multi line field outside variable set on record producer , to show values based on data entered by user.Sample Input ...
HiI am creating a background verification system and we need roles which I can assign to background verification agents. Please let me know is there any role regarding BGV agents apart from HR core and basic roles. It urgent.
