Hello All, I am facing an issue with Virtual agent like i have created the custom topic 'A' and in it i have added the custom greeting and closing setup topics but while loading the virtual chatbot in portal its displaying greeting message post that ...
If we find that there are duplicate cases, we are just copying / pasting notes as needed from one case to another and then cancelling one of the cases. However, if there is a way to merge cases, that would be ideal.
HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name: need to pass inbound email "Employee Name".NUmber : nee...
Hello together, I've seen that ServiceNow has now converted the "HR Service Activity" logic into a flow instead of the old workflow. Personally speaking, I'd love to see a condition in there as well as this would not be a larger configuration. Howeve...
Email Notification content : There is blue banner at the top of the messsage which is send as part of notification . The banner appear correctly in Preview and MS outlook web version but not working correctly ( A white line appearing in the middl...
Hello, We need to populate Record Producer variables in HR Document Template. When I am trying to add variables in below format, it is not working and giving blank value. City: ${variables.city} However direct fields are working fine, for eg: ${assi...
Hello, I am working on adding a activity set into a in processing lifecycle event. When testing the acitivity set does is not being triggered per screenshot. Anyone have any suggestions?
Hi All,I have a requirement, when the user submits the form through the portal, there is one field on the portal named "npi". I want this field value to be set in the HR profile table record. I have created an npi(u_npi) field on hr profile table, so...
Hello Community, Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) Case management (HRSD)Survey (client indicated that ability to measure survey results has been improved in Washin...
Craete one script include and pass the mutliple values in client script . BDI00010255,BDI00012754,BDI00010226,BDI00012753,BDI00010141,BDI00010142,BDI00010143,BDI00010164,BDI00010188,BDI00010189,BDI00010190,BDI00010191,BDI00010192,BDI00012013,BDI00010...
Hello There,Hope you are doing well in ServiceNow. So, there was a time I was developing every use case keeping customers perspective in mind and then something happened, and I got stuck. Though it was nothing complicated I didn't have answer for it...
Hi All! When we have a pre-hire in Workday, the information about that person flows over via the Workday HR Spoke and creates a User profile in SN. In some cases, that hire is then rescinded in Workday, but the user still exists in SN. Does anyon...
when Retire option is selected on new or revised knowledge article in a Published stateUser is prompted to enter a mandatory 'Retirement reason' that gets saved and appended into the Description field with a prefix of "Retirement Reason: " followed b...
The integration of HR data analytics into human resource management is revolutionizing the way organizations recruit talent and enhance employee performance. By leveraging HR data, companies can gain deeper insights into their workforce, enabling the...
Only ITIL and Admin users are able to select the timezone from preferences. How to set timezone for rest required users ? Is there any way to create a record on User Preferences table for this requirement?
