Hi there,We are trying to setup IAR for HR on the Xanadu demohub environment. But one of a way, for each submitted inquiry, the system quickly forward the case to an Agent. The "bot" agent (in my case Kelvin Sanchez) set a note in the case that a age...
Hi,I'm looking for some help in relation to the ServiceNow / SuccessFactors integration.Within our Production ServiceNow environment we are experiencing an issue with the SOAP integration where it will not load the HR integration services for Effecti...
We added HR case table fields to the HR task list layout, but those fields are not displaying values on the list layout, even though there is data in the HR case.
Hi team, looking for guidance on how to implement following customer requirement for HRSD.Customer is going through an employee band restructuring exercise (for about 2 weeks) during which employees should only have two features available in their HR...
Hi there,Im looking for the menu where you can configure the Task templates that you need to link in the IAR for HR configuration. I just cant find anywhere these tasks. Thank you
Hi everyone, there is an UI action named "Associate record" on the Interaction form which allows users to associate the interaction record with any other record. I want to only show the HR related tables on the "Document table" field on the form, and...
The scenario is: Create a new case with Abraham Lincoln as the opened_for and subject_person.The case gets assigned to the user who opened the case (assigned_to). After the case is created, the assigned_to user updates the opened_for field to someone...
Hi all, I have a requirement to auto-populate a field (Field: X Name, u_x_name) by concatenating a few values in a HR Onboarding Case table (extended from HR Case table) when the Remote User (remote_user) field = Yes and a specific Lifecycle Activity...
I need to apply ACL for employee name field in "sn_hr_ef_employee_document_upload" but somehow I am not able see it or table is not existing in instance.
Hi All,I want to notify the agents that a priority ticket has come , instead of email notification going we want something else like the bell icon , I want to know how to set the notification. please give me example how to do it . Please let me know ...
Hello All, I am reaching out here to see if anybody out there has implemented additional functionality with Granular Delegates plugin. We are currently evolving our delegation process to restrict approvals and task assignments on certain types of acc...
I'm working with Journeys and am testing the ability managers to create task templates. On the task template form, here is a share with field, but I can't find where the values entered here get stored. Any ideas?
Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...
Is anyone else having this issue? Post Xanadu upgrade, the notification "HR Case: Accept/Reject Completion" is firing twice on case closure: once on the COE table (e.g., sn_hr_core_case_operations) and once on the core HR table (sn_hr_core_case).We ...
Hi,When I open a new ticket, a message appears (as shown in the attached screenshot) and then disappears after a few seconds. Is it possible to keep this message displayed until it is manually dismissed by clicking an 'X' button, for example?I would ...
