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HR Templates

Question:If an HR Agent changes the HR Service on an existing case, should the HR Template automatically be applied?Description:Employee submits a case HR Agent realizes that the employee submitted the wrong HR ServiceHR Agent changes the service on ...

Suzanne H by Tera Guru
  • 652 Views
  • 2 replies
  • 3 helpfuls

copy variable editor to the cloned case

Hi experts, we have variable editor on a HR case.When we clone the HR case, the variable editor should be copied to the new record.How can we achieve this.?

si21 by Tera Guru
  • 295 Views
  • 4 replies
  • 1 helpfuls

Search results on widget

Hi Folks,I have requirement on a widget that we have a OOO box widget called 'support resources' in that we have dropdowns like "All", "Articles" and "Requests".My requirement is to rename "Requests" to "Support link", that i achieved but when i sear...

BSP by Tera Contributor
  • 313 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR Agent Workspace - Case Creation (short description)

Hi There, I have a requirement to display both HR service & subject person's name while creating a new Case from HR Agent  workspace, not from record Producer, need to set short_ description as  'HR Service case for Subject Person'. HR Agent workspac...

Resolved! I have to set short description for HR Case.

Hi,  I have to set short description for HR Service(Onboarding Inquiry) as 'HR Service case for Subject Person' instead of Opened by I have to set Subject Person.  Regards, Nivedita  

Resolved! How to remove "Email" section from Compose panel in Workspace

With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email". We don't need it. How we can hide it please? https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/compose-emails...

Scheduled report Included in email functionality

Hi all,  I have send two reports in single email, I have created a scheduled report "Open tickets" and scheduled to run on daily basis. In the Included in email I have attached another report " Closed Tickets" this one also I scheduled at same time a...