Not getting option to create Journey

ShubhangiG
Tera Contributor

I have configured a custom Journey Designer but when I am trying to create a new Journey I am not getting the New button to do so.

 

ShubhangiG_0-1724938567342.png

 

I am logged in as System Admin and the user has all the roles and required access. 

 

Please help me create a new Journey.

1 ACCEPTED SOLUTION

They need to be a people manager. Is this user set as the manager on another User's record?

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5 REPLIES 5

Sandeep Rajput
Tera Patron
Tera Patron

@ShubhangiG Use Access Analyser to see which ACL for your user is failing.

Seema Hegde
ServiceNow Employee
ServiceNow Employee

Hi @ShubhangiG ,

  • Is the user a manager and do they have the role "sn_jny.writer"?
  • Have you tried from the Employee Center view to see if the user can create a new Journey?

See the docs on creating a journey

 

SeemaHegde_0-1725042837297.png

 

SeemaHegde_1-1725042940150.png

 

 

 

I tried from the Employee Center portal as well but it says no access despite the user being manager of a group and also having sn_jny.writer role.

 

ShubhangiG_0-1725265381816.png

 

They need to be a people manager. Is this user set as the manager on another User's record?