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08-29-2024 06:38 AM
I have configured a custom Journey Designer but when I am trying to create a new Journey I am not getting the New button to do so.
I am logged in as System Admin and the user has all the roles and required access.
Please help me create a new Journey.
Solved! Go to Solution.
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09-03-2024 03:55 PM
They need to be a people manager. Is this user set as the manager on another User's record?

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08-29-2024 12:11 PM
@ShubhangiG Use Access Analyser to see which ACL for your user is failing.
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08-30-2024 11:36 AM
Hi @ShubhangiG ,
- Is the user a manager and do they have the role "sn_jny.writer"?
- Have you tried from the Employee Center view to see if the user can create a new Journey?
See the docs on creating a journey:
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09-02-2024 01:23 AM
I tried from the Employee Center portal as well but it says no access despite the user being manager of a group and also having sn_jny.writer role.
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09-03-2024 03:55 PM
They need to be a people manager. Is this user set as the manager on another User's record?