Transferring a Case

[Viren Singh]

I am having this issue while transferring a case from one HR service to another with the existing Case number. I am getting this below error "Please save your changes before transferring the case " Not sure what could be the reason.   Appreciate your help in advance

[Janani Krishnan]

I am facing similar issue only when the cases are transferred within ER COEs . Any help would be appreciated

Thanks,

Janani

[Viren Singh]

Hi Janani,   try this please

The issue was in the UI policy script. If you're using g_form.clearValue() to clear values in the script, please remove it from the UI policy and instead, use a Client Script to clear any variable values. This should resolve the problem.

Also, try using the Microsoft debugger to identify which variables are being cleared when you attempt to transfer the case from A to B.

Let me know if it solves your problem.

 if this does not work, then try to add the sn_hr_er_case_reader and sn_hr_er_case_writer roles to the assignment group from where you would want to initiate the transfer.  Just test with one assignment group first  in Dev.

 Hopefully this will help 

[Nisha15]

Hi @Viren Singh ,

any update on this?
I am also facing the same issue.

Thanks

[Viren Singh]

Hi Nisha,

I was able to find the solution.

The issue was in the UI policy script. If you're using g_form.clearValue() to clear values in the script, please remove it from the UI policy and instead, use a Client Script to clear any variable values. This should resolve the problem.

Also, try using the Microsoft debugger to identify which variables are being cleared when you attempt to transfer the case from A to B.

Let me know if it solves your problem.