Not getting option to create Journey

[ShubhangiG]

I have configured a custom Journey Designer but when I am trying to create a new Journey I am not getting the New button to do so.

I am logged in as System Admin and the user has all the roles and required access. 

Please help me create a new Journey.

[Sandeep Rajput]

@ShubhangiG Use Access Analyser to see which ACL for your user is failing.

[Seema Hegde]

Hi @ShubhangiG ,

• Is the user a manager and do they have the role "sn_jny.writer"?
• Have you tried from the Employee Center view to see if the user can create a new Journey?

See the docs on creating a journey: 

[ShubhangiG]

I tried from the Employee Center portal as well but it says no access despite the user being manager of a group and also having sn_jny.writer role.

[Seema Hegde · Accepted solution]

They need to be a people manager. Is this user set as the manager on another User's record?