Resolved! License count
Hi I need to know how count license used in HR Service Delivery application. Assigned Roles, entry in HR Profile or other? Regards
Forum Posts
How do I collect data from an employee when completing an HR Task?
I have setup an HR Task for the Subject Person to complete. The HR Task Type is "Mark When Complete". As the Subject person, when this task is assigned to me, I should have to fill in a date and some comments before hitting the "Complete" button. The...
Variable editor for HR task from HR case
Hi Everyone,I wish to know how can i get a variable editor on HR task that has all the variables copied from HR case, the Target table for the record producer is HR case but apart from HR case i want agents to edit the variables from HR task as well....
Where would I find delegation rules for when an agent is out of office?
I can't seem to recall where the settings live for how to automatically reassign when an agent is out of office and something is assigned to them, can anyone help me with where I would manage these settings?
Resolved! Workday Integration Flow overwriting User.Source value
I'm trying to pin down what exactly is causing my "sys_user.source" value to change when this flow runs. It changes it by blanking it out. Once our LDAP import runs, the value comes back to each user record. I disabled the script include: hr_synchron...
Resolved! Do I need ServiceNow Admin access to create a ATF Test for HR case creation??
Hi everyone!! I am new to ServiceNow and ATF . I am planning to create an ATF test for HR case Creation. Currently I do have atf_test_admin , atf_test_designer roles but I am not able to see some roles in the dropdown like “sn_hr_core.case_writer.” ...
Resolved! How to display text inside the variable
Hello all,I have a requirement where i need to add text "please enter details" in one of the variables of record producer. This text should be greyed and should disappear when the user starts filling the details.This is just like the date field where...
Resolved! How can I create an HR Case via back-end and still appears the form like it was via front-end
Hi everyone!I got a question: When you are creating a HR Case via back-end, it is different from when you are creating via front-end (Portal).When you create the HR Case via back-end the questions that appear via front-end don't appear via back-end.I...
Resolved! How to set up the HR termination linking to the termination of ServiceNow accounts
Hi, We have an HR software that manages employees data. While the employee left the organization, employee profile would be keyed as left in this software. I'm trying to figure out where and how to set it up so it could trigger the ServiceNow account...
How to add automated HR Case under Lifecycle event
1.ADP sends new Employee data to NOW that will create an HR Case [ This is automated, using transform script].2.Once the HR Case is generated, HR Task for the Hiring Manager will be generated. [Using lifecycle event workflow] Can someone explain how ...
How to put info message on UI Action instead of redirecting to a URL in HR case 'Create Knowledge' b
Hi Team, I created a Ui Action called 'Create Knowledge' on HR Case Table . after clicking the button it redirects to the article URL.But my customer wants it to stay on the HR case page and display a info message like"This Knowledge Article:KB00100X...
add more option in Related Search Results in hr workspace
Hi All, Can we add more option in "Related Search Results " search bar like HR service in hr workspace
HR Service for Fillable PDF form
Hi,I have a requirement to populate the pdf form based on the data in record producer.Can anyone lead me on the step on how to achieve this? I created a HR Service, Record Producer, HR Document TemplateBut I am not sure how can I link the RP and the...
Resolved! I need to change assignment group for HR service.
Hi, I have to auto assign HR case to 'abc' Assignment group. HR Service = 'Time Off/Vacation Inquiry'. Case Type = 'Military Leave' Can anyone please help me to set assignment group for this combination. Regards, Nivedita
Resolved! Error Message on Read operation on table 'sn_hr_core_case_operations' from scope 'Global' was denied
Hi, Below are the error steps.1. Create HRIT Operations Case2. Open the created case and display the Audit History tab by right-clicking Configure > Related Lists.3. Right-click the upper part and execute Export > PDF (Portrait)4. When I reload the ...
