Hey everyone! I have a requirement to bring Workday Approvals to ServiceNow - has anyone done this? Basically, the stakeholders want to:1. Start the process from Workday (e.g. Request Time-off)2. Approval record gets created and allows manager to app...
We have recently implemented Employee Center Pro and on the primary page it has a "Surveys" link where users can see open surveys which are assigned to them. For some reason, surveys which are associated with lifecycle events are filtered out of the...
Hi Team, I want populate extra details in HR Case description field after submitted the HR Service/Record producer Request in case form description field i wanted to Show user id also after Rubina khatun i marked in yellow color Thank You !!
Hi Community, I think I know the answer, but would appreciate confirmation that I am not missing something: If the same HR Service is to be offered and made requestable in multiple languages (in our case FQ and EN) I basically have to create separate...
Hi Everyone, we have one issue related to HRSD Transfer case custom functionality. Out of the Box there was “Transfer Case” functionality in which HR Case gets created on New HR Service and old HR Case gets cancelled. However, in our custom functiona...
Hi all,I'm working through an issue I wanted to throw out to the community. We're trying to grant prehire users access to the system and need to have them login directly with a provided user name and password. We wanted them to use their personal ema...
Hi All,Currently we are in Tokyo version. We have a requirement to search for the contents in the attachment which are attached to the HR cases in agent workspace. Is it possible to enable the search functionality for attachment contents in agent wor...
We currently have the Knowledge Article creation process as follows: 1. Knowledge writer creates article. Clicks Publish when done. 2. Article routed thru approval layers. Ultimately approved and published or rejected and returned to author. We want ...
Hi all Am hoping for some help with an issue that I can't seem to resolve or understand.We have a Lifecycle Event for onboarding that currently has several activity sets. One of these is using a combination trigger, with the conditions being both Act...
ProblemI have created a Catalog Item on the sn_hr_core_case_workforce_admin table to collect values from a user for populating into a Document Template. I have created an HTML Document Template on the sn_hr_core_case_workforce_admin table, referencin...
Hi All I want to disable auto asiignment for auto assigment for HR Tasks in the HR case which are created before the parent case is assigned to a assignee.? Basically when ever case is created then assigned field is empty, if we assign the case to ...
Hi All, I am looking to create SLA definition for 3 business days with schedule 9 AM - 5 PM.So, If I give duration as 3 days then the breach time is setting to 9 days. For 3 days the hours are 3*24 = 72 hours, considering 8 hours 72/8 = 9 Business d...
Hi, We have UI action "retrieve document" in the " HR form" where we have field called "user". On click of that UI action, subject person name should get auto populate in that user field, but i am getting user record, name is not getting auto populat...
Hi All,We have a BR that populates rich description from a record producers variables. We want the same to be copied into description field as well but without HTML tags. I have tried the below script and it is not working as expected. Please provide...
Hi , I'm trying to create an HR case from Phone call . I'm unfamiliar with the procedure; please provide any reference documents (HRSD).For example, if a customer calls, he is given several options right.In such cases, our requirement is If option ...
