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‎04-23-2018 01:35 PM
Not sure if I picked the right topic/forum on top. But, I have this question.
Some employees return back to company. Their old account was deactivated years back. Then, they get a new AD account when they return back. So, they have a new user profile now. In that case, the old account stays deactivated in the user table and the new account does not come into Servicenow with a LDAP feed. So, I had to delete the deactivated/old account and execute LDAP refresh. Then, I see the new account in Servicenow.
Is deleting the old account the right method?
Why not the new account come into Servicenow without deleting the old one?
Thanks,
Rajini
Solved! Go to Solution.
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‎04-24-2018 10:04 AM
Ok. I think I understand the issue now.
You have two options
1) Your should set the coalesce on user id instead of the object GUID.
Because if AD team created a new account with a new GUID, but username is same, based on the coalesce, transform map will try to create a new user account in servicenow. But it will fail to do so, because an account with same user name already exists. User name is the unique key in User table.
2) You should rename the user account after an account is terminated. for ex, we rename our user accounts to username$todays date. So that, when a new account is created with the same username, there is no clash and transform map can create the account successfully.
Please mark this response as correct or helpful if it assisted you with your question.

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‎04-24-2018 01:13 PM
It worked. Thanks guys.