Notification Conditions

Community Alums
Not applicable

Hi all,
The Requirement is to send two Notifications
1. when a Record is created and Assigned to (Reference to sys_user) is filled
2. when the record is Re- assigned (Assigned to changes from one user to another)

For the second Notification, I defined the condition as Assigned to changes. 
But when a Record is created,  both the Notifications are being sent , may be because assigned to is changing from empty to a user.
How can i define the second notification to only trigger when Assigned to is changed from one user to another user (not from empty).
Please pour your insights. Thanks in Advance !

4 REPLIES 4

Addy22
Tera Guru

You can have two conditions-

1) Assigned to is not empty 

AND

2)Assigned to changes

Okay, so if it includes both insert and update actions. You can try two different notifications one with only insert and one with only update

Community Alums
Not applicable

Hi @Addy22 , Tried it but not working

Jitendra Diwak1
Kilo Sage

Hi @Community Alums,

 

In first notification, it has field insert as true and second should be update as true. One more thing there is field on it is called Weight when you click on advanced condition in related link and increase the weight of this.

 

Please accept my solution if it works for you and thumps up.

 

Thanks

Jitendra

Please accept my solution if it works for and thumps up.