Predictive Intelligence and Custom Case Field for HR Case table

[Barathk]

Hi team,

Need to create a new custom case field for the HR case table called 'Description_HTMLSanitized'?

Then, need to create a script to iterate over all HR cases in past 6 months and then copy description field, remove html tags, then copy the sanitized version to the new 'Description_HTMLSanitized'?
can anyone help to achieve this requirement.

Thank you

[Ct111]

Hello ,

You can use something like below to remove html tags from description.

LINK

For combining the multiple description into single description you can use something like below, in this multiple field vlaues are copied to single , inplace of that you can just copy multiple description values into single one by combining and then remove tags, just a thought .

LINK2

USe the above links for reference.

I hope this information helps.