How Predictive Intelligence is different from AI agent Triage in ITSM ?

[Balakrishna_ABK]

How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM  

Like Categorizing ITSM incidents / auto population of fields 

[Ankur Bawiskar]

@Balakrishna_ABK 

Predictive Intelligence uses traditional ML classification

Now Assist AI Agent Triage leverages generative AI for contextual understanding and field population.

you can find multiple reference links in google for these

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